Jeff Cross on Muck Rack

Jeff Cross

Verified
Ohio, Rosemont
As seen in: Cleanfax magazine, ISSA Today Magazine, Medium, Cody Enterprise, ISSA - The Worldwide Cleaning Industry Association, Cleaning and Maintenance Management, Friends with Employee Benefits
Cleaning. Restoration. The media brand that has all the content you need as a pro. #restoration #carpetcleaning #cleaning #smallbusinessowner #industrynews
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Articles

The CIMS Guidebook: How Ikigai Helps BSCs Earn Certification

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By Jeff Cross 
| ISSA - The Worldwide Cleaning Industry Association
Most people who start a cleaning company want to clean, sell, and work with clients. They do not dream about payroll, purchasing, or accounting. Paul Greenland built Ikigai Management Consultants around that reality. “Nobody goes into the janitor business and says, ‘I want to do payroll and purchasing or accounting and finance,’” Greenland said.
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How to Build Smarter Teams for a Smarter Industry

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By Jeff Cross 
| ISSA - The Worldwide Cleaning Industry Association
Articles > How to Build Smarter Teams for a Smarter Industry June 10, 2026 | By Jeff Cross Technology keeps outrunning the people expected to manage it, and Michael Grant believes training is the only way to catch up. The co-founder of Smart Building Bootcamp knows that businesses transform when their teams do, and teams transform through continual education—not a single course squeezed into a single day. “Everything’s about training,” Grant said.
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The New Moat in Commercial Cleaning

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By Jeff Cross 
| ISSA - The Worldwide Cleaning Industry Association
Articles > The New Moat in Commercial Cleaning June 10, 2026 | By Jeff Cross The workplace looks nothing like it did six years ago. Labor shortages, hybrid offices, automation, robots, IoT sensors, and the highest inflation in decades have reshaped how buildings get cleaned and how cleaning companies survive. For Jill Frey of Cummins Facility Services, every one of those pressure points aims in the same direction: technology, and the discipline to actually use it.
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