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Articles by Dan Chenok
A Call for Proposals – Seeking Ideas to Improve Government
The IBM Center for The Business of Government connects research to practice, supporting work by scholars that benefits government through analysis of real-world experience and practical, actionable recommendations. Center reports are intended to spark the imagination—crafting new ways to think about government service delivery and operations by identifying trends, new ideas, and best practices in public management and innovation efforts.
How Can Government Build Resilience in the Face of Crises?
Since the turn of the millennium, pandemics, heat waves, wildfires, floods, cyberattacks, supply chain interruptions, and other crises have deeply stressed governments, communities, businesses, and individuals around the world. This cascade of catastrophic events raises fundamental questions about how governments can anticipate, prepare for, and respond to these and other shocks yet to come. Shocks transcend geographic, jurisdictional, political, and organizational boundaries.
Guest Column
Interest in artificial intelligence (AI) has surged across all levels of government. There appears to be a natural fit between this new technology and revenue agencies – and they’re following through on the opportunity. In fact, over 80% of tax agencies around the world are implementing leading-edge techniques, notably AI, to leverage data to create more efficiency and improve the taxpayer experience, according to the Organization for Economic Cooperation and Development.
Transforming the Business of Government: Insights on Resiliency, Innovation, and Performance
Homeland Security Today has partnered with the IBM Center for the Business of Government to share insights from their “Future Shocks” initiative and subsequent book, Transforming the Business of Government: Insights on Resiliency, Innovation, and Performance.
Dan Chenok, Author at Hstoday
Dan Chenok is Executive Director of the IBM Center for The Business of Government. He oversees all of the Center's activities in connecting research to practice to benefit government, and has written and spoken extensively around government technology, cybersecurity, privacy, regulation, budget, acquisition, and Presidential transitions. Mr. Chenok previously led consulting services for Public Sector Technology Strategy, working with IBM government, healthcare, and education clients.
Visualizing Information Operations: A Key Strategy for Managing the 21st Century Military
May 23, 2023 - Press ISW A recent report and expert panel provide insights into a core new tool for operations, analysis, and decisionmaking. The IBM Center for The Business of Government and the Institute for the Study of War recently launched a new report, Managing the New Era of Deterrence and Warfare: Visualizing the Information Domain.
5/24/23 National Security News and Commentary
Quotes of the Day: 1. Russian Offensive Campaign Assessment, May 23, 2023 2. VISUALIZING INFORMATION OPERATIONS: A KEY STRATEGY FOR MANAGING THE 21ST CENTURY MILITARY 3. Australia has faced down China’s trade bans, and emerged stronger 4. Arms Flow 30% Faster to Ukraine as US Relearns Cold-War Skills 5. This 15-mile, $6.7B bridge is a symbol of China's ambitions, and its problems 6. Experts react: A ‘game changer’ G7 summit in Japan 7. ‘Partisans’ Operating in Belgorod Are Still There and Digging in 8.
How Can Governments Use AI to Improve Procurement?
By using artificial intelligence, agencies can improve their procurement processes. Perhaps no governmental process creates the perception of a complex bureaucracy more than the U.S. government’s procurement system. Agencies follow the Federal Acquisition Regulation—or FAR, for short—or its U.S. Department of Defense counterpart, DFAR. The FAR consists of 37 chapters at over 2,000 pages, plus various agency supplements.
Building the Cybersecurity Workforce America Needs Original
As the world becomes increasingly digital, cybersecurity poses one of the most urgent challenges of the 21st century. We need robust cybersecurity protections in place to safeguard public and private sector networks, data, and critical infrastructure such as electric grids, health care networks, and financial institutions. Our national security and economic stability depend on our ability to keep our systems safe from those who wish us harm.
Leveraging the TMF to improve customer experience
Comment Leveraging the TMF to improve customer experience By Dan Chenok, Margaret Graves Jun 07, 2021 Government’s interaction with members of the public occurs throughout a person’s life. By focused attention on delivering a great experience for customers – a goal commonly referred to “CX”, short for customer experience – agencies will provide great value for the people they serve.
How the TMF can enable broad improvements across government
Comment How the TMF can enable broad improvements across government By Dan Chenok, Margaret Graves May 28, 2021 Agencies can learn from experience about how modernization investments can be sustained and scaled over time as they prepare their first round of proposals for the Technology Modernization Fund (TMF).
Leveraging the TMF for the secure modernization of high value assets
Comment Leveraging the TMF for the secure modernization of high value assets By Dan Chenok, Margaret Graves May 18, 2021 Last week we published the first in an ongoing series of commentaries intended to highlight the Technology Modernization Fund as a funding option available to agencies to modernize critical systems while lessening reliance on costly legacy systems and reducing cyber risk.
Enhancing the impact of Technology Modernization Fund -- FCW
Comment Enhancing the impact of Technology Modernization Fund Developing connections across the TMF and with larger IT investment programs will yield sustained positive outcomes for the government. By Dan Chenok, Margaret Graves May 11, 2021 Last week, the Office of Management and Budget issued new guidance regarding priorities and processes for agencies to submit proposals for the Technology Modernization Fund that support the American Rescue Plan Act.
Lessons From 30 Years of Government Reform Efforts
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Welcome New October 2020 Members!
Welcome October 2020 New Members! By PSC Staff | October 31, 2020 RENEWING MEMBERS Amentum Services, Inc ArdentMC City National Bank MayaTech Corporation Noblis Northrop Grumman Synopsys Wells Fargo Bank ZRG Partners LLC
How Agencies Can Effectively Implement Artificial Intelligence
As the public sector adopts new technologies to improve operations and service delivery, artificial intelligence and machine learning offer agencies new potential for improving interaction with citizens and making better decisions. But implementing AI well requires a focus on sound technology management and attention to critical details.
Staying ahead of threats on government networks
Comment Staying ahead of threats on government networks By Dan Chenok Jul 23, 2020 The proliferation in government use of technologies such as social media, the Internet of Things, mobile services and cloud computing has transformed agencies' operations, but also increased the potential cyber risks those agencies face. Diverse agency data stores extend the source of risk throughout government organizations, bringing the need for new approaches that move beyond traditional security precautions.
How Government Program Management Took a Cue from The Big Screen
The federal government provides critically needed services across the nation each day, to millions of people. Families receive Social security checks, students receive support to attend college, small businesses receive loans—the list goes on. The very scale of government services means that a problem in program delivery can impact a significant portion of the population. And such problems reverberate as advocacy groups, oversight bodies, and media raise legitimate questions about what went wrong.
How Agencies Could Incentivize Private Sector Investment in Their Missions
Governments around the world seek ways to serve their constituents and carry out their missions more effectively and efficiently. This becomes increasingly important as technologies and business models evolve, raising expectations from the public and enabling new channels of collaboration between government and industry. But the U.S. government has enormous unfunded needs to modernize administrative processes, workforce skills, and technologies.
The President’s Management Agenda: A Work in Progress Two Decades On
This week, the release of the Trump administration’s Fiscal Year 2021 Budget Proposal was accompanied by several management chapters tied to the president’s management agenda. The agenda, commonly referred to as the PMA, reflects a set of initiatives and activities intended to improve the effectiveness and efficiency by which agencies serve their constituents and carry out their missions.
The Individuals Behind Government's Success Stories
The past 30 years have witnessed major change across the management landscape of the federal government. That history provides important lessons both for today’s leaders and for those of future administrations. Yet little has been written about the role leaders and teams have played in the evolution of management reforms—often overcoming high odds to achieve success, sometimes experiencing failure, each time learning and moving forward.
How open innovation can transform the government technology playing field
Comment How open innovation can transform the government technology playing field By Dan Chenok Dec 17, 2019 “Open” tournaments in sports -- such as the U.S. Open in tennis or golf -- bring together the best players in the world, and the public sees high performance achieved as the field narrows. But a key feature of open competitions is the possibility of new entrants who bring innovative play to qualifying tournaments that precede the main event.
This expert panel will review the Social Security Administration's IT modernization efforts
Written by Tajha Chappellet-Lanier Aug 28, 2019 | FEDSCOOP An independent panel of experts has been chosen to review of the Social Security Administration’s IT modernization efforts as its official plan nears the two-year mark. The Social Security Advisory Board announced on Tuesday that 11 high-level IT and management professionals — mostly from the federal contracting space — will assess SSA‘s progress on the initiatives outlined in the October 2017 IT Modernization Plan.
Can Government Manage Risks Associated with Artificial Intelligence?
Artificial intelligence can help government agencies deliver better results, but there are underlying risks and ethical issues with its implementation that need to be resolved before AI becomes part of the fabric of government. Based on insights from an expert roundtable led by the IBM Center for The Business of Government and the Partnership for Public Service, agencies will need to address multiple risks and ethical imperatives in order to realize the opportunity that AI technology brings.
The President’s Management Agenda - A week, a year, an era
Just week ago, Office of Management and Budget Deputy Director for Management (DDM) Margaret Weichert hosted a celebration marking the first year of this administration’s President’s Management Agenda (PMA). At this event, a variety of government leaders and external stakeholders gathered to mark the importance of management as a strategic imperative.
More than meets AI
Comment More than meets AI By Dan Chenok Feb 28, 2019 The embrace of artificial intelligence has come quickly in government. In May 2017, Congress established the bipartisan Congressional Artificial Intelligence Caucus, and members have since introduced numerous pieces of AI legislation.
How can AI help government improve?
How can AI help government improve? By Dan Chenok Nov 14, 2018 Claude Yusti, Tatiana Sokolova, and Alayna Kennedy of IBM contributed to this article. The IBM Center for The Business of Government and the Partnership for Public Service plan to release two reports that describe the impact and potential performance improvements that artificial intelligence can bring to government in areas such as effective workplaces, skilled workforces, and mission-focused secure programs.
20 years of government going digital
Today’s digital economy has evolved significantly since the eras of mechanical and analog electronic technology. This evolution began in the late 1950s with the advent of mainframe computing as a standard practice for leading businesses, accelerated in the late 1970s with the introduction of personal computers, and continues to the present day in the form of emerging technologies that include cloud computing and artificial intelligence.
Learning from Government’s Past to Anticipate Its Future
At any given moment in time, governments in the United States and around the globe are carrying out key missions in service of their citizens, learning from and engaging with partners in other sectors, and acting as cost-effective stewards of public resources. The countless positive daily actions of government leaders go largely unrecognized amidst the focus on the highly visible challenges and problems faced by the public sector.
Understanding Blockchain’s Promise for Government
Last week, Congress took a significant step forward in the technology space in the form of a resolution about the promise of blockchain. The resolution, authored by Rep.
How the U.S. Can Effectively Share Threat Information With Other Nations
The increasingly complex nature of threats around the world makes it imperative for governments to share information that can help them detect, protect, and respond with speed and efficiency.
How Government Can Best Address Cyber Risks
Agencies increasingly rely on social media, the Internet of Things, mobile and cloud computing to execute their missions. While those technologies have empowered employees and improved the efficiency and delivery of government services, they also have exposed agencies to greater data security risks. Diverse agency data stores extend the source of risk throughout organizations, requiring agencies to adopt new approaches that move beyond traditional security precautions.
Announcing the Center’s Challenge Grant Competition Recipients
Earlier this year, our Center welcomed proposals on ideas about government management and operations two decades from now, as we mark two decades bringing similar ideas to government since 1998. We received close to 80 proposals with creative thoughts on alternative scenarios for the future of government, and we are grateful to all of the applicants who brought ideas forward.
Your Agency Now Has Money to Modernize IT
The House Oversight and Government Reform Committee recently heard from Trump Administration leaders about their modernization strategies following the enactment of the Modernizing Government Technology Act and the implementation of the Administration’s IT Modernization strategy. A new report by the IBM Center for The Business of Government, “A Roadmap for IT Modernization in Government” by Gregory Dawson of Arizona State University, offers some timely insight on the issue.
Dissecting IT modernization in the President's management agenda
Subscribe to For Your Benefit’s daily audio interviews on Apple Podcasts or PodcastOne. With the Trump Administration releasing the Presidents Management Agenda this week, we’ve assembled a panel of experts to discuss key components of the agenda this Friday.
Dissecting the President’s management agenda
Subscribe to FedTalk's daily audio interviews on Apple Podcasts or PodcastOne. With the Trump Administration releasing the Presidents Management Agenda this week, we’ve assembled a panel of experts to discuss key components of the agenda this Friday.
A New Fellow Joins The Center: John Pereira
John will lead Center thought leadership activity focused on the intelligence enterprise in government, providing insights and recommendations that can help leaders across intelligence agencies improve program performance, effectiveness and efficiency in this critically important mission area. John also serves as Intelligence Industry Leader for Defense & Intelligence for IBM Global Business Services, Public Services Sector.
Say Your Agency Gets Money to Modernize IT … What Do You Do Next?
Blog Co-Authors: Michael Preis, Vice President and Partner, IBM; Vladimr Shebalkin, Federal Migration Factory Services, IBM Global Business Services; and Mike Conger, U.S. Federal Team, IBM Global Business Services Yesterday, the House Oversight and Government Reform Committee heard from Administration leaders about modernization strategies, following the enactment of the Modernizing Government Technology Act and the implementation of the Administration’s IT Modernization strategy.
How Agencies Can Effectively Implement Artificial Intelligence
As the public sector adopts new technologies to improve operations and service delivery, artificial intelligence and machine learning offer agencies new potential for improving interaction with citizens and making better decisions. But implementing AI well requires a focus on sound technology management and attention to critical details.
How Agencies Can Effectively Implement Artificial Intelligence
As the public sector adopts new technologies to improve operations and service delivery, artificial intelligence and machine learning offer agencies new potential for improving interaction with citizens and making better decisions. But implementing AI well requires a focus on sound technology management and attention to critical details.
How Agencies Can Effectively Implement Artificial Intelligence
As the public sector adopts new technologies to improve operations and service delivery, artificial intelligence and machine learning offer agencies new potential for improving interaction with citizens and making better decisions. But implementing AI well requires a focus on sound technology management and attention to critical details.
How Can Agencies Effectively Implement Artificial Intelligence?
As the public sector adopts new technologies to improve their operations and service delivery, artificial intelligence (AI) increasingly enables a cognitive government in which leaders leverage AI and machine learning to interact with citizens and make better decisions. At the same time, implementing AI well requires a focus on sound technology management and attention to related critical success factors.
An Obligation to Future Generations
Change is everywhere. Every industry, including government, is facing digital disruption. The public expects the agility and efficiency found in the private sector while government must appeal to new workers with skills to meet these requirements. Advances in technology have accelerated the need for change in how governments operate. Fortunately, governments have embraced analytic tools to better glean insight from the vast amounts of data that they now accumulate.
Why agencies should leverage commercial innovation to drive shared services
A recent roundtable discussion hosted by the IBM Center for the Business of Government, the Professional Services Council (PSC), and other industry and government leaders looked at how to leverage commercial best practices for driving shared services in government. In the commercial world, shared services are widely deployed in organizations that have multiple lines of business.
How the Digital Revolution Is Transforming Government
The IBM Center recently released Seven Drivers Transforming Government, a series of essays exploring key drivers of change in government. It is based on research and insights shared by current and former government officials. What follows is an edited excerpt from that report. Digital transformation goes beyond advances in technology. It also involves disruption in how problems are tackled, how work is done, and how expectations are met.
The Business of Government Magazine
America’s Army Reserve has always risen to meet the challenges of our time. It’s evolved from a nascent force of doctors and nurses to an organized reserve, and then to a strategic reserve under federal control. Today, it is an integral element of the operational Army and a force-provider to the Joint Force.
Leveraging Commercial Innovation to Drive Government Shared Services
Blog Co-Author: Jesse Samberg, Shared Services Fellow, IBM Center for The Business of Government. The IBM Center recently partnered with the Professional Services Council (PSC) and other industry and government leaders as part of a discussion about how to leverage commercial best practices for driving shared services in government.
Seven Drivers of Government Transformation
The forces affecting governments in the United States and around the world continue to increase in complexity, impact, and speed. Agency leaders must continually adapt to this ever changing landscape, but how? What are the key drivers that determine how government can transform? How can government’s partners help the public sector harness these drivers?
Transforming Government Through Technology with Dan Chenok and Haynes Cooney
The Business of Government Hour features a conversation about management with a government executive who is changing the way government does business. The executives discuss their careers and the management challenges facing their organizations. Past government executives include Administrators, Chief Financial Officers, Chief Information Officers, Chief Operating Officers, Commissioners, Controllers, Directors, and Undersecretaries.
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