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In the iconic science fiction film 2001: A Space Odyssey, there's a chilling scene where the sentient supercomputer HAL 9000 takes over the spaceship. HAL cuts off communications with the crew, calmly stating, "This conversation can serve no purpose anymore. Goodbye." This scene foreshadows our fascination with artificial intelligence and the fear that robots might one day enslave us, take our jobs, or turn us into their pets.
When was the last time you told someone about the great service you received from your bank, insurance company or the tax office? Whether it's a car or house purchase, investment fund transfer, or simply renewing a bankcard, financial institutions aren't the best when it comes to NPS scores.
GUEST OPINION: Although the term generative AI (genAI)has been around since the 1960s, it's only over the past year that the application has truly taken hold in the mainstream consciousness. From business use to our personal lives, there are countless benefits that genAI can bring. Research suggests that professionals are actively using or experimenting with generative AI at work in 2024 - a substantial increase from 36% in 2023.
Although the term Generative AI (Gen AI) has been around since the 1960s, it’s only over the past year that the application has truly taken hold in the mainstream consciousness. From business use to our personal lives, there are countless benefits that Gen AI can bring. Research suggests that professionals are actively using or experimenting with generative AI at work in 2024 — a substantial increase from 36% in 2023.
Overview Many tasks associated with day-to-day IT service delivery are somewhat manual, repeatable and don’t require specific skills (such as provisioning or the early stages of incident management). These and other tasks can be automated, accelerating delivery and problem resolution, while reducing IT support staff workload and allowing a focus on higher-value tasks. IT Automation includes software, systems and tools, with configurable rules driving workflows and repeatable processes.
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