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Articles by David Sturt
Forbes JAPAN 公式サイト（フォーブス ジャパン）
トップ ビジネス 経営・戦略 答えではなく「問い」を求めよ──テック幹部ディーナ・ビンガムが説く「逆方向」の思考法 Google検索でForbes JAPANを見つけやすく 直感に反しているように見えて、完璧に理にかなっている主張──私はこうした意見にどうしても抗えない。惹きつけられ、探求してしまうのだ。そして時に、それがあまりにも明快で、追及せずにはいられなくなることがある。25年以上IBMの幹部を務め、企業のオペレーショナル・エクセレンスや変革の推進を支援してきたディーナ・ビンガムの話を最近聞いた時もまさにそうだった。一体どういうことだろうか。 私の興味を惹きつけた彼女の言葉とは何だったのか。なぜ私は、これほど直感に反する言葉にそれほど唖然としたのだろうか。 あらゆる業界でAI（人工知能）が議論の中心となっているような時代に、実績豊かなこのIT幹部は、拍子抜けするほどシンプルな真理を語った。「テクノロジーから始めてはいけない。そうではなく、解決したいビジネス上の問題から始めるのだ」 なんと……。...
Forbes JAPAN 公式サイト（フォーブス ジャパン）
まあ、私は（ゴーストライターとして）執筆した本の数を正直に思い出せないほどだ。とにかく大きな数字だ。しかし… 私はまた、覚えきれないほど多くの秘密保持契約（NDA）にも署名してきた。そして、理解している。私のクライアントや雇用主は、世界の他の人々に知られたくないことを私に話すのだ。 しかし、自らの真実を共有することを最終的に決断した人々、企業、クライアントこそが、最も強力な声となることが多い。なぜか。どうやら世界は私が育てられたほどバラ色ではないようだ。どうやら（世界で最も著名な声の多くから学んだように）悪いことがしばしば善良な人々を奮い立たせるのだ。 聞いてほしい。私個人には、被害者としての物語はない。しかし、私はキャリア全体を通じて、そうした物語を学び、それらの物語の声となる祝福と機会に恵まれてきた。そう、私はこれらの物語を生きたわけではないことは分かっている。しかし、それは私が視点を見る方法を学ばなかったという意味ではない。...
Forbes JAPAN 公式サイト（フォーブス ジャパン）
車を降りると、鶏たちが出迎えてくれた。そして、すぐ右手には古代の石橋が、きらめく小川に架かっていた。人力車を引く男性が橋を渡っており、何らかの作物を運んでいるようだった。そして左手には、完全に石壁で造られた古代中国の城が立っていた。小さな堀に囲まれ、子どもたちが遊び、母親たちが洗濯をしていた。 城壁の内側には、美しく手彫りされた構造柱があり、龍や戦士、その他さまざまな人物を描いた装飾が施されていた。 なぜ私が、妻と訪れた中国の古代都市への旅の話をしているのか。それは簡単だ。そこに行くとは思ってもいなかったし、その小旅行から何かを学ぶとも思っていなかったからだ。 なぜそこにいたのか。そして、どんなリーダーシップの教訓を学んだのか。私たちが中国にいたのは、妻が誕生日を上海で過ごしたいと望んだからだ。しかし、古代都市にいたのは、私の友人にビジネス上のつながりがあり、案内を申し出てくれたからだ──平均的な観光客が決して体験できない場所を見せてくれるために。教訓とは何か。日常から離れた旅は、日々の仕事では決して気づかないアイデアで心を満たしてくれるということだ。...
Petroneft Resources PLC Result of EGM (9801P)
PetroNeft Resources (AQSE:PTR.GB) Intraday Stock Chart Thursday 12 October 2023 TIDMPTR RNS Number : 9801P Petroneft Resources PLC 12 October 2023 PetroNeft Resources PLC Results of Extraordinary General Meeting Dublin 12 October 2023: PetroNeft Resources PLC ("PetroNeft " or the "Company") announces that at the extraordinary general meeting of the Company held today, 12 October 2023 ("EGM"), the resolution to approve the proposed disposal of PetroNeft's Russian business and assets were duly...
Petroneft Resources PLC Notice of EGM (6622M)
Share Name Share Symbol Market Type Share ISIN Share Description Petroneft Resources Plc LSE:PTR London Ordinary Share IE00B0Q82B24 ORD EUR0.01 (CDI) Price Change % Change Share Price Bid Price Offer Price High Price Low Price Open Price Shares Traded Last Trade 0.00 0.0% 0.085 0.00 01:00:00 Industry Sector Turnover (m) Profit (m) EPS - Basic PE Ratio Market Cap (m) Oil And Gas Field Expl Svcs 5.8 -4.9 -0.5 - 0.91 Petroneft Resources (LSE:PTR) Intraday Stock Chart Friday 15 September 2023...
Petroneft Resources PLC Heads of Terms for Potential Disposal
Petroneft Resources (LSE:PTR) Intraday Stock Chart Tuesday 1 August 2023 TIDMPTR RNS Number : 7977H Petroneft Resources PLC 01 August 2023 PetroNeft Resources plc 1(st) August 2023 PetroNeft Resources plc ('PetroNeft' or 'the Company') WorldAce Investments Limited & OOO Granite Construction Heads of Terms for Potential Disposal Further to our previous announcement on 14 June 2023, PetroNeft announces that it has entered a non-binding conditional Heads of Terms (the "HoT") with Pavel Tetyakov...
Petroneft Resources PLC Heads of Terms for Potential Disposal
Petroneft Resources (LSE:PTR) Intraday Stock Chart Wednesday 14 June 2023 TIDMPTR RNS Number : 6826C Petroneft Resources PLC 14 June 2023 PetroNeft Resources plc 14 June 2023 PetroNeft Resources plc ('PetroNeft' or 'the Company') Licence 67 Heads of Terms for Potential Disposal PetroNeft announces that it has entered into a non-binding conditional Heads of Terms (the "HoT") to sell its entire interest in Lineynoye LLC ("Lineynoye"), the subsidiary through which the Company holds its interest...
Petroneft Resources PLC Company Update
Petroneft Resources (LSE:PTR) Intraday Stock Chart Friday 17 March 2023 TIDMPTR RNS Number : 3986T Petroneft Resources PLC 17 March 2023 PetroNeft Resources plc 17(th) March 2023 PetroNeft Resources plc ('PetroNeft' or 'the Company') COMPANY UPDATE PetroNeft (AIM: PTR) an oil & gas exploration and production company, operating in the Tomsk Oblast, Russian Federation, and 90% owner and operator of Licence 67 and 50% owner and operator of Licence 61 provides the following.
Why I'm Thrilled That My Company Won't Miss Me When I'm Gone
When I retire this month, my company won’t miss a beat. And I’m proud of that. Throughout my career, I’ve grown increasingly committed to what is known in management circles as “modern leadership”: a democratized approach in which leaders share information and decision-making, creating high levels of trust and activating a sense of consistent collaboration and belonging throughout the organization.
A Secret Weapon In The War For Talent: Career Development
getty Stalled career development is a key reason people quit their jobs, according to recent research. This finding should be a wakeup call for companies that have seen good talent walk out the door, as American workers continue to resign in near-record numbers. What would it have taken to keep those people? With the right support and growth opportunities, how much more would they have been able to contribute to our organizations? And how many more would not have moved on?
The Business Case For The Holiday Recharge
getty One of our team members had just returned from a rejuvenating vacation when a phone call came in that might have otherwise set her on edge. Instead, her response could have made for a master class in graceful de-escalation. When I think about the value of recharging, this is the moment that springs to mind. When employees have a chance to fully recharge, it benefits them as human beings—which is a valid goal in and of itself.
How To Nail The 2021 Holiday Season At Your Company
getty The 2021 holidays come at a tricky time for leaders and their teams. Many organizations’ workforces are still fully or partially remote. And while some employees may feel comfortable eating and drinking together indoors, there will certainly be many who don’t. At the same time, holiday celebrations can be valuable opportunities to rekindle connections among colleagues and for leaders to express gratitude for team members’ work throughout the year.
Petroneft Resources
RNS Number : 1615S Petroneft Resources PLC 12 November 2021 12th November 2021 PetroNeft Resources plc ('PetroNeft' or 'the Company') Operational Update PetroNeft (AIM: PTR) an oil & gas exploration and production company, operating in the Tomsk Oblast, Russian Federation, and 90% owner and operator of Licence 67 and 50% owner and operator of Licence 61 is pleased to announce the following operational news.
5 Tips For A Smooth Office Reopening
getty Back when many companies were considering dipping their toes into the murky waters of office reopening, our company took the plunge. After a one-month “soft launch” in July, by early August the vast majority of our U.S. workforce was in the office at least three days a week. We were able to reopen earlier than many companies for a variety of reasons.
Study: 5 Takeaways Organizations Need To Know As They Navigate The Next Phase Of Work
getty When we published our first annual Global Culture Report three years ago, we never could have imagined the global pandemic that would tear across the globe, wreaking havoc on lives and irrevocably reshaping the modern workplace. Our 2022 Global Culture Report, released today, demonstrates the significant shifts that are continuing to redefine how we work as employee attitudes evolve and leaders face unfamiliar challenges.
5 Tested Tips For Returning To The Office
getty Last month not only commemorated this nation’s birthday, it also marked the month that several companies began returning to their shared office space. Many companies started their return in July or have made plans to start returning this fall or early next year. And while some employees are excited to return, others are looking forward to continued remote work, but one thing’s for sure: anxiety abounds.
Petroneft Resources
PetroNeft Resources plc 8th June 2021 PetroNeft Resources plc ('PetroNeft' or 'the Company') Licence 67 Operational Update PetroNeft (AIM: PTR) an oil & gas exploration and production company, operating in the Tomsk Oblast, Russian Federation, and 90% owner and operator of Licences 67 and 50% owner and operator of Licence 61 is pleased to announce the following operational news. Highlights o Production from the Cheremshanskoye field has provided the Company with strong operational cash flows.
3 Ways To Make Virtual Career Recognition Meaningful
As organizations responded to the impact of COVID-19 on their workforce, many focused on the “how” over the “why,” investing in technologies like videoconferencing and team collaboration software as a means to help employees work from home. In focusing on the tools needed to maintain work and productivity, many organizations lost track of the importance of investing in their work culture. They failed to remind employees of their value and purpose of their work.
The 9-step leadership workout: Key to complete transformation
Fitness, health and diets take effort and commitment. We all know that. You can’t just read the latest diet book to lose weight. You can’t read a “How to get washboard abs” article and get the best belly on the beach. You actually have to stick to the program. You have to do the work. You have to commit to your goal. And, the same is true with leadership—just because someone, at one time or another, gave you the title of ‘boss’ doesn’t mean you can stop training.
3 Tips For Managing The Worst Teams
In my last article, “Do you have what it takes to be a Modern Leader?,” I discussed the emergence of today’s modern leaders and the demise of “traditional leadership.” If you recall, traditional leaders use their position of power to make the decisions, tell others what to do, and restrict information to only those who are deemed deserving of it. AKA – the leader few people want to work for.
Do You Have What It Takes To Be A Modern Leader?
For generations, traditional leaders have been celebrated for using their power to take charge, make decisions, tell others what to do, and determine who needs to know what. These old notions of leadership are still practiced today and appear to have more in common with the lopsided power structures of royalties, moguls, and military-style command-and-control practices than they do with modern democratic societies and their organizations.
Completion of Acquisition
RNS Number : 4108R Petroneft Resources PLC 08 March 2021 + PetroNeft Resources plc 8th March 2021 PetroNeft Resources plc ('PetroNeft' or 'the Company') Completion of Acquisition PetroNeft (AIM: PTR) an oil & gas exploration and production company, operating in the Tomsk Oblast, Russian Federation, is pleased to announce that the acquisition of an additional 40% interest In Licence 67 from Belgrave Naftogas (formerly Arawak Russia B.V.) has now completed and therefore PetroNeft's interest in...
4 Ways To Crush Employee Appreciation Day 2021
Friday, March 5 marks another Employee Appreciation Day. But this year, it needs your special attention. This March represents the one-year anniversary of the COVID-19 work-at-home migration and a year of new and ever-evolving challenges for employees across the globe. For almost a year now, most employees have been separated from their peers and managers through temporary furloughs, work-from-home, rotating schedules, and other new policies.
Lead Your Team Into Unknown Land
Winged dragons, sea monsters, and man-eating giants—these creatures used to inhabit much of the earth. At least that’s what the ancient maps of the world would have us believe. Rewind a couple centuries and we land in a time when the world was still being mapped. When we hadn’t yet explored every longitude and latitude.
Encourage Your Team To Find Their Own Hornet's Nest: 5 Ways
The office can sometimes turn into a vacuum. Original thinking dries up. Ideas turn stale. Same people. Same projects. Same desk. Same desktop. And yet, a simple stride out of the known into the unknown can literally reboot how one thinks. Sees. Intuits. And solves problems. In 1772, a physicist and chemist by the name of René Antoine Ferchault de Réaumur took a nature stroll. Not to do work per se. But to watch bugs—a favorite pastime.
Battling Burnout: 3 Ways To Help Keep Employees From Burning Out
Getty Unprecedented connectivity and a global reach means business can — and often does — happen at any hour of the day. While that’s good for commerce, it can be taxing for people. According to results from the 2020 Global Culture Report, nearly 80% of employees are experiencing mild to severe burnout. More than a third of employees reported experiencing moderate to severe burnout, regardless of age and across multiple industries.
Research Says You Can Accomplish A Great Deal During The Holidays. But Should You?
Getty As the year winds down, and the activities of the holiday season ramp up, many of us find ourselves wrapped in a conundrum—we want to finish the year strong and often work longer hours, but we also want to enjoy the season of festivity. If you’re reading this and wondering how you’ll handle your chaos this season, new research might give you something to think about.
The Unexpected Answers To Employee Retention: How Reaching Into Unknown Territories Offers Invaluable Insight
Getty If we started this post by saying a Priest, a Rabbi, and a Minister walked into a bar, surely, you’d believe we were setting you up for a punch line. But, what if we told you a slightly different story? Five executives enter a room from extremely different businesses.
職場でのポジティブ体験は倍長持ち 良い環境を作るためできること
私たちは最近、プレゼンテーション後にある管理職の男性から「私は時に、部下に対して残酷に接する」と告げられた。「部下は私のことをよく知っていて、しばらくするとそのことについては忘れる。こうすることで、気を引き締めさせておくことができる」のだという。 従業員に仕事で「気を引き締めさせて」おくというのは良いことだ。ただ、それはその意味が「最高の成果を出せるよう従業員の気分を上げておく」である場合だ。しかし、そのためには「残酷に」なることが必要だろうか？ この問いに対してはっきり「ノー」と言う前に、少し考えてみよう。私たちがこれまで管理職の人々から聞いた答えには驚くほど幅があった。だが、この問題に関する調査結果は非常に明確だ。 O・C・タナー社の新たな調査では、仕事で従業員が経験するポジティブな「山」の瞬間が、会社や仕事に対する従業員の体験に4週間ほど影響することが示された。一方で、ネガティブな「谷」の経験が従業員体験に影響を与えるのはわずか2週間ほどだ。...
7 Strange Competitive Advantages Of An Underdog Mindset
Getty No one likes being in second place. All the glory goes to the people who cross the line first. It goes to those who stand on top of the podium. And, it goes to those who have the best record of success. Of course, we all want to be first place winners in life and at work. But, standing at the front of the pack as the person or team to beat, comes with it’s own set of challenges and ample stress. Why is winning so stressful? Well, the reason is simple.
The Absolute Best Way To Get Revenge At Work
Getty We can’t explain it. We don’t ask for it. But, still, we get to hear the stories. While our careers have been focused on finding recognition, leadership, and culture best practices—the stats and the stories that should be uplifting and inspirational—we often find ourselves in interviews focusing on the exact opposite. People love to share horror stories about their worst boss, horrible coworkers, or their worst experience with a company.
“Ghosting” Is Reaching Spooky Records At Work. Are You The Problem?
Getty “It’s getting worse,” said Amanda, an internal recruiter for a large software company. “We can have long conversations with people. We can have great interviews. We can even reach employment agreements with some, and then, they just disappear into thin air. There’s no warning. And, we never hear from them again.
5 Glaring Signals, And 1 Simple Reason, You Should Look For Your Next Job
Getty “How do you know when to sit still?” she asked. “How do you know when you’ve found the job or company you’ll stick with until retirement?” These are big questions. A young woman named Lydia—a participant of one of our monthly webinars—asked us these after our presentation. And, we’ll be honest: we weren’t, at first, exactly sure how to respond. Lydia’s questions aren’t abnormal. Most of us, at some point in our career have asked those exact same questions.
Positive Experiences Impact Employees Twice As Long As Negative: Here’s How To Create More Impactful Moments At Work
Getty “I can be brutal to my team at times,” one manager recently told us after a presentation. “They all know me well enough and they forget after a while. It keeps them on their toes.” Keeping employees ‘on their toes’ at work is a good thing—well, that’s if that common old phrase means ‘elevating people to perform their best.’ But, should that include ‘being brutal?’ Before many of you answer that question with a resounding “No!” pause and think about it for a second.
New Research: What Employees Want From Leaders And Their Workplace Culture
Getty You can see it. You can hear about it or read about it daily. And, if you manage people, you can definitely feel it. The way we lead people has changed. Of course, most of us have intuitively known this for quite some time. Control and command style leadership is short-lived. Fear based cultures are a repellent. And, micromanaging is, well, just annoying. So, what’s next? What are employees looking for from leaders? What do they want from workplace cultures?
燃え尽き症候群を治すため、リーダーにできる5つのこと
こうなることを予測しておくべきだっただろう──。世界保健機関（WHO）が8月、国際疾病分類（ICD）に燃え尽き症候群を「職業上の現象」として加えたことに、誰もが少し驚いたようだった。 私たちはいまだによく理解できていなかったようだ。タバコを吸うことが格好よくて健康的だと言っていた数十年前から、また一つの世代を保存料・砂糖たっぷりの加工食品で育ててしまった経験から、私たちは全く何も学ばなかったのだろうか？ 従業員が熱心に仕事に取り組めなくなり、ストレスや不満を抱えているとする世界的な調査が年々発表されても、なぜ私たちはきちんと考えなかったのだろうか？ 危険な結果をもたらす症状は、全て私たちのすぐ目の前にあったのだ。 職業上の燃え尽き症候群は深刻な問題だ。ICDは次のように述べている。...
How The White Claw Shortage In The U.S. Could Expose An International Leadership Crisis
Social media went crazy. And, apparently so did summertime partygoers thirsty for the hard seltzer, White Claw—an alcoholic beverage that boasts less calories and less sugar than beer—as the company officially announced a massive shortage. While company spokespeople addressed the shortage by saying, “We are working around the clock to increase supply given the rapid growth in consumer demand,” people across the U.S. jokingly blamed friends for the shortage by tagging them on social networks.
5 Ways Any Leader Can Cure Occupational Burnout
Getty We should have seen it coming with predictable precision. It was glaring. It was obvious. But, still, just a couple months ago when The International Classification of Diseases (ICD) added “Occupational Burn-Out” to the list, we all seemed somewhat taken by surprise. Have we—the corporate world—really created a workplace phenomenon that is dangerous? The answer, sadly, is yes. Shouldn’t we know better by now?
6 Reasons Employee Stories Can Make Or Break Your Culture
There are few things in business, if anything, more gripping than a good story. An entrepreneur starts with a dream, and ends up building a dynasty. An employee starts at the bottom and, with tenacity, rises up the ranks to become an executive. Or, a new leader faces seemingly insurmountable hurdles, hard-headed personalities, and a history of dysfunction to rally people toward a noble cause. We all love these stories. We like to share these stories, and hear these stories because they give us hope.
The 9-step leadership workout: Key to complete transformation » Business Coach » Tribune Online
Fitness, health and diets take effort and commitment. We all know that. You can’t just read the latest diet book to lose weight. You can’t read a “How to get washboard abs” article and get the best belly on the beach. You actually have to stick to the program. You have to do the work. You have to commit to your goal. And, the same is true with leadership—just because someone, at one time or another, gave you the title of ‘boss’ doesn’t mean you can stop training.
The 9-Step Leadership Workout: Complete Transformation In Just A Few Minutes A Day
Fitness, health and diets take effort and commitment. We all know that. You can’t just read the latest diet book to lose weight. You can’t read a “How to get washboard abs” article and get the best belly on the beach. You actually have to stick to the program. You have to do the work. You have to commit to your goal. And, the same is true with leadership—just because someone, at one time or another, gave you the title of ‘boss’ doesn’t mean you can stop training.
Psychological Safety: 6 Ways It Can Lead To Hyper-Performance
Drive past any major construction site and you might see a sign stating the number of accident-free days on the job. That’s a good thing. It makes us all aware that the company is striving for safe practices. Or, walk into many large office spaces and you’ll discover ergonomic chairs and other equipment designed limit injury of employees who are often sedentary. That’s great as well. It shows the organization cares about the well-being of employees.
This can make you a better leader
Sometimes it’s the simplest advice that can make the biggest difference in your leadership BY Contributor 01 Aug 2019 by David Sturt and Todd Nordstrom Listen, there’s a sea of serious information available at your fingertips – advice that can make you better at your job, achieve your goals and earn respect. The two of us are consistently buried in this type of information. We dig through many studies we find that focus on topics like: performance, engagement, results, or commitment.
リーダーとしての「タフさ」を示す10の特徴
リーダーの肩書きを与えられれば、誰しもが自分は権力を得たと感じるだろう。自信が高まり、会社から評価され、信頼されていると感じる。ただ、それと同時に強い自己不信の感覚に襲われることもある。 小売企業で地域担当マネジャーを務めるカリは最近、私たちに対し「上司が私の能力を信じてくれていると感じるが、自分が部下から有能なリーダーとして見られているかどうかは確信が持てない」と語った。 自己不信に陥っているのはカリだけではない。リーダーとしての役割に関する懸念は、特に新たに管理職になった人の間ではごく一般的だ。こうした人たちは、これまで上司の歓心を買うことに全キャリアを費やしてきたと思ったら、今度は（時に一夜にして）部下からの尊敬を集めるという課題に直面している。「上司よりも自分の部下の方が怖い。タフになる必要があると感じる」とカリは語る。...
Science Says Every Leader Should Know 1 Thing About Employee Happiness
It might sound over-simplified. But, it should grab the attention of anyone in a leadership position. While most of us are scratching our heads trying to figure out employee engagement and commitment, one study is revealing something bigger—and possibly easier for any organization to influence. What is it? It’s employee happiness. At first, the idea that your job as leader has anything to do with an employee’s happiness might feel over-reaching.
6 Dangers of Having Great Leadership Intuition
You have the instinct to get there. But, be careful with each step. Photocredit: Getty Getty Great leadership doesn’t always just happen. It’s often a combination of experience, education, and intuition. However, anyone can simply put in more time on the job, receive training, and bury their head in all the latest leadership books. Understanding gut instincts and intuition isn’t so easy. Some intuition comes from our nature and personality. Some comes from our social upbringing.
従業員をうまく鼓舞するためにできる3つのこと
業績や競争、チームが会社の目標達成に向け前進を遂げているかどうかなど、どの部署のリーダーも懸念を抱えている。 しかし、私たちが世界中のリーダーや管理職と議論し、世界規模の調査を行なった結果、リーダーの最大の懸念は目標設定や測定方法、プロセスではなく、人であることに気づいた。これは、どんな組織においても最も予測できない側面のようだ。 オンラインサービス企業創業者のフランシスは「私の従業員はこの会社のことを大切に考えていない」と述べた。また、ある製造会社の上級管理職アントニオは「当社の企業文化や報酬が他社のものと競えず、優秀な従業員を失ってしまうのではないかと恐れている」と語った。 私たちはこうした話を何千と耳にしたが、大半のリーダーが感じていることをうまく言い表しているのはリズという女性の次のような言葉だろう。 「自信がないと思われたくないが、正直なところどのようにして従業員を引き付ければよいのか分からない。従業員は私のことが好きではないのか、信頼していないのか、あるいは私が間違ったことをしているのか──？」...
10 Traits That Reveal Your Leadership 'Toughness'
The title of leadership, without a doubt, can make any of us feel a sense of power. It can elevate our confidence. It can make us feel appreciated and trusted by our organizations. But, it can also lead to a lot of self-doubt. “I feel like my superiors believe in my abilities,” Kari, a regional retail manager recently told us. “But I’m not so certain that the employees I manage see me as a strong leader.” Kari isn’t alone in her self-doubt.
The Leadership Nightmare: One Thing That Keeps You Awake At Night, And Three Ways To Get Some Sleep
There’s your bottom line. There’s your competition. There’s a looming uncertainty of whether your team is furthering the companies goals. It really doesn’t matter which department you work in, as a leader, all of these are concerns. But, after talking to leaders and managers around the world, and conducting global research studies, the biggest concern we hear isn’t focused goal setting, metrics, or processes, it’s about people—seemingly the most unpredictable aspect of any organization.
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