The investigation was triggered by a surge of complaints—10,644 in total—filed against Ola Electric with the National Consumer Helpline from September 2023 to August 2024. Signalling mounting trouble for Ola Electric, the Central Consumer Protection Authority (CCPA) has ordered a detailed probe into alleged “deficiencies” in the company’s services and products, specifically regarding its scooters. This move follows Ola’s response to earlier regulatory notices on unresolved customer grievances.