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Articles by Ed O'Boyle
The Post-Pandemic Customer: More Demanding, Harder on Employees
The Gallup CHRO Roundtable Q1 survey. Feb. 14-March 5, 2023. N-Size=95 Results for this Gallup poll are based on self-administered web surveys conducted in the second and third quarters of 2023. 2023 Q2 surveys were conducted May 11-25, 2023, with a random sample of 18,871 adults who are aged 18 and older, working full time or part time for organizations in the United States, and members of the Gallup Panel.
Beware of Junk Employee Engagement Metrics for ESG Reporting
Story Highlights Robust employee engagement metrics reliably predict performance Too many organizations settle for unscientific engagement measurements Only rigorous engagement methods will drive successful ESG initiatives A recent Mattress Firm commercial begins, "We've got a problem, America. Junk sleep." The commercial lists the consequences of poor-quality sleep, from forgetting names to forgetting what your boss told you not to forget.
Account Growth: Why the Account Manager Matters
Story Highlights Mergers and acquisitions create growth, but it's unsustainable See organic growth by properly hiring, developing and supporting account managers Carefully consider account managers when moving toward an agile model In a volatile economy, global organizations are under mounting pressure to find sustainable topline growth. Leaders have worked tirelessly to secure an edge. They have done mergers, made acquisitions and are now chasing agility.
How HR leaders can win a seat at the table
“Our people are our greatest asset.” These feel-good words have decorated countless company walls, websites and mission statements. But let’s be real. Most organizations don’t treat their employees like assets. Think of it this way: An organization that owns land and buildings ensures those assets are well-maintained—it protects its investments. So, if employees are assets, why are less than one-third of U.S. workers functioning at peak performance efficiency?
How HR Leaders Can Win a Seat at the Table
"Our people are our greatest asset." These feel-good words have decorated countless company walls, websites and mission statements. But let's be real. Most organizations don't treat their employees like assets. Think of it this way: An organization that owns land and buildings ensures those assets are well-maintained -- it protects its investments. So, if employees are assets, why are less than one-third of U.S. workers functioning at peak performance efficiency?
Failed Performance Management: The Fix
Two forces have disrupted what is traditionally called "performance management" -- changing it to something more accurately described as "performance development." Organizations have discovered that their current performance management systems aren't yielding the ROI they assumed. Just one in five employees strongly agree that their company's system motivates them.
Though Insured, Many U.S. Asians Lack a Personal Doctor
Hispanics are the least likely to have a personal doctor WASHINGTON, D.C. -- In the U.S., Hispanic and Asian adults are significantly less likely than white and black adults to report having a personal doctor. While Hispanics' lower rates of having health insurance can partially explain their lower rates of having a personal doctor, Asians are among the groups most likely to have health insurance.
US Workers Say Talking More Politics Not Affecting Job
WASHINGTON, D.C. -- Conversations about political issues at work are on the rise. Nearly six in 10 U.S. workers say that the people around them have been discussing political issues more often over the past four months than they have in the past. Almost Six in 10 Talking About Politics More at Work In the past four months, have you found that people around you at work are discussing political issues more than they have in the past, less than they have in the past or has this not changed?
Venezuelans' Life Ratings Crumble With Their Country
WASHINGTON, D.C. -- Ahead of the swelling protests in Venezuela, just 13% of Venezuelans in 2016 rated their lives positively enough to be considered "thriving" -- a far cry from the 57% who were thriving the year before President Nicolas Maduro took office. No other country has seen its people's ratings of their lives fall this far this fast in the past decade.
United Airlines Debacle: What Leaders Can Learn
The video of a United Airlines passenger being forcibly removed from an overbooked plane has sparked massive outrage over the past week. The disturbing images seem to have dominated social media. In the aftermath, and as tempers cool, it's important for business leaders to understand what inspired the outrage and why so many people rallied to the passenger's side.
Paul Ryan's Image Worsens After Healthcare Flop
WASHINGTON, D.C. -- Amid the collapse of the Affordable Care Act repeal in the U.S. House of Representatives, Paul Ryan's image is taking a hit -- 39% of Americans have a favorable opinion of the House speaker, down nine percentage points from November. Ryan's unfavorable rating has increased 12 points, and his image is more negative than positive for the first time since Gallup first asked about him in 2012.
Sermon Content Is What Appeals Most to Churchgoers
WASHINGTON, D.C. -- As Easter and Passover help fill churches and synagogues this week, a new Gallup poll suggests the content of the sermons could be the most important factor in how soon worshippers return. Gallup measured a total of seven different reasons why those who attend a place of worship at least monthly say they go.
Workplace Disruption: From Annual Reviews to Coaching
The very practice of management no longer works. The old ways -- annual reviews, forced rankings, outdated competencies -- no longer achieve the intended results. The best American organizations are discovering the old ways aren't right for the future. The American workforce has more than 100 million full-time employees. One-third of those employees are what Gallup calls engaged at work.
Israel Maintains Positive Image in U.S.
WASHINGTON, D.C. -- As Israeli Prime Minister Benjamin Netanyahu and U.S. President Donald Trump meet in Washington, D.C., on Wednesday, 71% of Americans have a favorable view of Israel and 27% an unfavorable view. That represents the fourth straight year that Israel's favorable rating has been 70% or higher. From 2005 through 2012, Israel's favorable score varied between 63% and 71%, but with most readings below 70%.
Americans' Identification as Middle Class Edges Back Up
PRINCETON, N.J. -- The percentage of Americans who say they belong in the upper-middle and middle class has edged up to an average 58% this year, compared with 50% in 2012 and 51% in 2015. The 2016 figure is based on the average of three separate polls conducted in September, October and December. Despite this year's recovery in middle-class identification compared with 2015 and 2012, middle-class identification remains slightly below the 61% average measured between 2000 and 2008.
Organizations Going Above and Beyond to Engage Employees
Few organizations know how to truly engage their employees. Gallup research shows that 13% of employees worldwide are engaged in their jobs, meaning they are interested in their work and making a full effort on the job. The remaining 87% of employees are either not engaged or indifferent -- or even worse, are actively disengaged and potentially hostile toward their organizations.
B2Bs: Disconnect Between Customer Strategies and Outcomes
Many business-to-business (B2B) company leaders claim to understand the importance of customer engagement and have a strategy in place to improve it. However, Gallup finds that B2B companies have only managed to engage 29% of their customers. Of their remaining customers, 60% are indifferent and 11% are actively disengaged. Faltering engagement poses a serious problem for B2Bs. Businesses looking to grow by buying up other companies are likely to see their acquisition strategy hit a wall.
Leadership Mistake: Promoting Based on Tenure
For U.S. Department of Defense (DOD) employees, new hiring and promotion policies may be on the horizon. Up for consideration is a proposal -- named "Force of the Future" -- that would modify numerous government hiring practices, including the way federal workers are "hired, paid, promoted and fired," according to a recent Washington Post report.
Engaged Employees Less Likely to Have Health Problems
WASHINGTON, D.C. -- U.S. employees who are actively disengaged at work are more likely than their engaged peers to say they experience health issues ranging from physical pain to depression. Actively disengaged employees also report more "unhealthy" days, or days in which health issues limited their activity. On a monthly basis, actively disengaged employees have 2.17 unhealthy days, compared with 1.25 unhealthy days for engaged employees.
More Americans Say Health Premiums Went Up Over Past Year
WASHINGTON, D.C. -- Nearly three in four American adults (74%) who pay all or some of their health insurance premiums say the amount they pay has gone up over the past year. This percentage is up marginally from the 67% who last year said their costs increased, but it is generally in line with what Gallup has found in yearly updates since 2003.
Clinton's Democratic Image Advantage Over Sanders Expands
PRINCETON, N.J. -- Hillary Clinton's net favorable rating among Democrats and Democratic-leaning independents in November averaged 21 percentage points higher than Sanders', up from a 13-point advantage in September and early October. Both candidates have seen a slight uptick in their favorable ratings among all Democrats since Gallup's last update, which was based on data collected Sept. 12-Oct. 10, just before the first Democratic debate on Oct. 13.
Views of Violence
Since the terrorist attacks of Sept. 11, social scientists and counterterrorism experts have been struggling to understand what provokes someone to deliberately take the lives of innocent people. The religious veneer of al Qaeda's public posture led many analysts to search for answers in Islam's teachings. Some analysts have even argued that a wholesale revision of Muslim theology is the only way to defeat violent extremism. Empirical evidence paints a different picture.
U.S. Gallup Good Jobs Rate 44.9% in November
WASHINGTON, D.C. -- The Gallup Good Jobs (GGJ) rate in the U.S. was 44.9% in November. This is down slightly from the rate measured during the past three months (45.3%), but still the highest Gallup has measured for any November since tracking began in 2010. The GGJ metric -- previously labeled "Payroll to Population" or "P2P" -- tracks the percentage of the U.S. adult population, aged 18 and older, who work for an employer for at least 30 hours per week.
Rubio and Cruz Now Vie With Carson for Best-Liked GOP Candidate
Long the GOP's most popular presidential candidate, Ben Carson finds himself now sharing that coveted spot with two quickly ascending rivals: Marco Rubio and Ted Cruz. Carson's net favorable rating -- the difference between the share of Republicans who say they have a favorable opinion of him and those who have an unfavorable view -- stands at 49 for the latest two-week rolling average as measured by Gallup's Daily tracking.
Hispanics Frown on Trump, but Not Rest of GOP Field
PRINCETON, N.J. -- U.S. Hispanics are still getting to know most of the Republican contenders for president. At this point in the campaign, less than half have formed an opinion of any Republican candidate except Donald Trump and Jeb Bush. Partly because of this, Hispanics' views of most GOP candidates range from mildly positive to mildly negative. The sole exception is Trump, whose favorable rating with Hispanics is deeply negative.
Clinton Maintains Large Lead Over Obama Nationally
The pattern of Democrats' overall support for their party's nomination has not shown much significant change in months, and has in a broad sense been fairly stable through most of the year. In recent weeks, there has been some variation in Democrats' support for the two leading contenders -- Clinton and Obama -- but nothing major enough to affect the race dramatically. The Dec.
Fewer in U.S. View Iraq, Afghanistan Wars as Mistakes
WASHINGTON, D.C. -- Amid a security situation in Iraq and Afghanistan that continues to be contentious, a smaller share of Americans now than last year view the conflict in Afghanistan or the Iraq war as a mistake. A slim majority, 51%, say the 2003 decision to send troops to Iraq was a mistake, down six percentage points from 2014. A little more than four in 10 (42%) say the 2001 military action in Afghanistan was a mistake, also a drop from last year's 49% reading.
Companies Only Deliver on Their Brand Promises Half the Time
A brand promise is an agreement between a company and its customers. Yet Gallup finds that companies are largely failing to make good on their agreements. Only half of the almost 18 million customers Gallup has surveyed strongly believe that the companies they do business with always deliver on what they promise. The other half, not so much. A brand promise represents everything a company stands for -- or does not stand for.
40 Organizations Leading the World in Employee Engagement
Truly engaged workplaces are rare. Gallup research shows that worldwide, just 13% of employees are engaged in their jobs -- they are involved in, enthusiastic about and committed to their work and workplace. The remaining 87% of employees are either not engaged or indifferent -- or even worse, actively disengaged and potentially hostile -- to their organizations. But there are companies that buck this trend.
Congress Retains Low Honesty Rating
PRINCETON, NJ -- As Congress remains involved in protracted negotiations over the pending "fiscal cliff" that could disrupt the nation's economy if not addressed by Jan. 1, one in 10 Americans rate the honesty and ethical standards of its members as very high or high. This puts the lawmaking body second lowest on a list of 22 professions measured -- higher only than car salespeople. These results are from Gallup's Nov. 26-29 update of the perceived honesty and ethical standards of professions.
Singapore Ranks as Least Emotional Country in the World
WASHINGTON, D.C. -- Singaporeans are the least likely in the world to report experiencing emotions of any kind on a daily basis. The 36% who report feeling either positive or negative emotions is the lowest in the world. Filipinos, on the other hand, are the most emotional, with six in 10 saying they experience a lot of these feelings daily. See the full list of countries on page 2.
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