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Eftekhar Alam

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Explainable clustering and ranking of student satisfaction in online learning: a hybrid FAHP-TOPSIS and SHAP-LIME approach

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By Farzana Afroze Tasnim, Tanjim Mahmud, Mohammad Hossain, Karl O. Andersson, Sanjida Sharmin, Shefayatuj Johara Chowdhury, Eftekhar Alam
| Nature Verified
Abstract The rapid transition to online learning has intensified the need to understand the multifaceted drivers of student satisfaction in virtual education environments. Student satisfaction is a cornerstone of effective digital education, influencing academic performance, learner engagement, and institutional decision-making. As a critical predictor of retention and perceived instructional quality, it directly impacts the sustainability of online learning systems.
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