Emily Barrow

Staff Three conceptual categories titled who is interacting with me, demonstrating qualities and skills, and performing clinical tasks describe how patients’ feelings of safety were intrinsically linked to having trust/confidence in hospital staff. As one patient articulated: Patients’ observations with regard to the qualities and skills of hospital staff (‘observed actions’) shaped their feelings of safety.

Emily Barrow1, Rachael A Lear1,2,3, Abigail Morbi2, Susannah Long1,3, Ara Darzi1,2, http://orcid.org/0000-0002-5509-4580Erik Mayer1,2,3, http://orcid.org/0000-0003-1349-7178Stephanie Archer1,2,4,5 1NIHR Imperial Patient Safety Translational Research Centre, Institute of Global Health Innovation, Imperial College London, London, UK 2Department of Surgery and Cancer, Imperial College London, London, UK 3Imperial College Healthcare NHS Trust, London, UK 4Department of Public Health and Primary...