Erica Evans

In recent weeks, two major reports about the state of independent journalism in America highlighted the needs of the field and roadblocks to long-term viability, especially for local and regional news. The headline is that national philanthropy is not equipped to support all independent journalism organizations in perpetuity. For these newsrooms to endure, philanthropy must invest in field-wide infrastructure that supports newsrooms’ long-term stability.

Great experiences are a competitive advantage in every industry. See how leaders in experience management are addressing specific needs for their customers and why they were selected as winners of the 2024 Breakthrough Artist Award. Every industry faces unique challenges, from the regulatory hurdles in financial services to the high stakes of keeping patients engaged in healthcare.

Collecting patient feedback isn’t just about understanding their experience. It’s another opportunity to engage with them, demonstrate that you care, and connect them to help or resources to solve their challenges. In healthcare, increased patient engagement isn’t just good for the organization, it means better health outcomes for patients.