Eshaan Jain

I keep reading agentic AI postmortems that arrive at a conclusion I learned in 2011: the model is only as good as the product catalog underneath it. The framing is new. The lesson is not. I have spent 15 years working with Salesforce CPQ and CLM, currently serving as Lead Product Owner on the T-Mobile account through Mphasis. On that program, I led a transformation that drove $20M+ in annual revenue impact, $3M+ in licensing savings, and a 50% reduction in contract creation time.

By Eshaan Jain, Senior Consultant, Mphasis Last-mile delivery accounts for 41% of total logistics supply chain cost, according to Capgemini Research Institute, more than manufacturing, warehousing, or long-haul transport combined.1. Inefficient last-mile execution can cut retailer profitability by as much as 26%.1 E-commerce companies treat the last mile as its own discipline, with its own metrics, its own systems, and its own dedicated engineering attention, precisely because it is where the...