Faarea Masud on Muck Rack

Faarea Masud

Verified
  • Business Journalist, BBC
London
As seen in: BBC, Bottom Line, MSN, MSN Brasil, MSN Colombia, MSN Singapore, MSN Venezuela, UOL, Yahoo Entertainment, Yahoo Life, BBC Mundo and
I laugh at my own jokes. Journalist @BBCNews (Business). On the digital forefront. My TV doc Shrimps, Saris & Guns: bbc.in/3QpOs6I
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Articles

Virgin Media fined after hanging up on customers trying to cancel contracts

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By Faarea Masud Verified
| Aol Verified
Virgin Media was found to have hung up on phone calls from customers seeking to switch to a better deal Virgin Media has been fined £28m for repeatedly preventing customers from cancelling contracts, Ofcom said. The communications regulator said it uncovered tactics including agents deliberately hanging up calls, and customers being put on hold "for no reason".
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Virgin Media fined £28m for preventing customers from cancelling contracts

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By Faarea Masud Verified
| Yahoo Finance Canada Verified
Virgin Media has been fined £28m for repeatedly preventing customers from cancelling contracts, Ofcom said. It said millions of phone calls from customers were "likely mishandled" over nearly a three-year period which prevented or delayed customer from switching to a better deal. The communications regulator said it found "deliberate call-dropping" tactics, as well as customers being put on hold "for no reason".
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Virgin Media fined £28m for preventing customers from cancelling contracts

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By Faarea Masud Verified
| Flipboard
Virgin Media has been slapped with the media watchdog’s largest ever fine for direct harm to consumers after it was found to have mishandled millions …
Open in Who Shared View Duplicates (2) Issue with article?
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