Gemba Walks

In the fourth part of his problem-solving series, Art borrows from the many branches of the U.S military and their corresponding training methods, arguing that lean can learn a thing-or-two from the military. Find a transcript for the video below. Hi everyone. This is Art Smalley, President of Art of Lean, Incorporated. Today, in conjunction with the Lean Enterprise Institute, I'm going to bring you another short video on the topic of coaching and problem-solving.

I am a huge fan of Gwendolyn Galsworth’s Visual Workplace/Visual Thinking. She describes a visual workplace as “using visual devices for answering all the questions anyone has related to work…questions that are commonplace as well as those so specialized that others would have never thought, in a million years, to ask such a thing.” It’s the first of these questions she then lists - “What do I need to know?” - that I found most impactful.