Goodman’s Jewelers

Yes: 56% It is important for us to get a strategic plan. We have three owners with three different agendas, so the management team likes to come up with objectives to work toward for the year. We start with three pillars of success, and all decisions for what to focus on are based on that. We have had many years with no strategic planning. It led to less communication, more disgruntled staff, and having nothing to shoot towards creates a less motivated team as well.

Yes: 81% We encourage our clients to bring their pets into the store. We always have treats on hand and a water dish if needed. Most of the staff has at least one dog, and my wife and I have two adopted cats and two adopted dogs. — John Hayes, Goodman’s Jewelers, Madison, WI We do ask the dogs be on a leash. It has been a positive response and people enjoy being able to bring in their furry friends. — Sue Parker, Nyman Jewelers, Excanaba, MI Fortunately, we have not had a need for guidelines.