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Articles by Greg has worked
Zero Trust in Smart Buildings for OT Environments
In 2023, the concept of “Cyber Harmony” emerged as a call to action, encouraging industry-wide collaboration among all project stakeholders to establish best practices and standards in cybersecurity. As advancements in smart building technology, OT manufacturers’ shift to IP-based devices, and the rise of remote access has become the norm, new vulnerabilities have been introduced into the built environment.
Unveiling OpenText’s leadership position in digital experience management
Providing a captivating digital experience is challenging. Users form an opinion on a website in just 0.05 seconds, moving on quickly if it doesn’t hold their interest. The way customers interact with the web and the world around them is constantly evolving. In fact, an overwhelming majority of global executives – 95% – say customers are changing faster than their businesses can keep up.
Achieving Cyber Harmony
This article was originally published on SmartBuildingDesign.com For the past five years, I’ve traveled across the country, engaging in discussions with consulting engineers about the integration of IP technology into their smart building designs. In most cases, I’ve found that these firms are enthusiastic about incorporating IP Technology into their strategies.
What's next! And what was showcased for CX at Google Cloud Next
The excitement of the in-person Google Cloud Next event might be winding down, but the buzz around AI, personalization and customer experience is just getting started. Unpack the announcements and what was showcased for OpenTextTM Experience Cloud with these four game-changers ahead for marketing: What if you could tap into data, intelligence, and AI to deliver highly personalized and better-performing experiences?
Resources and specifications for Smart Buildings
With the emergence of smart building design, new technology platforms and communication networks have been introduced that make the design and specification of building technology more challenging. To assist in providing access to the latest trends and best practices, SmartBuildingDesign.com was recently launched to help consulting engineers, network designers, and system integrators through the process of designing an effective and secure network.
Digital modernization in action
The demand for digital self-service coupled with immersive, interactive experiences is growing. It led OpenTextTM to embark on a modernization program to transform its approach to digital experience. “Our objective is to deliver a total experience: one that offers everyone—whether they are a prospect, customer, business partner or even an OpenText employee—the same easy access to digital content from our entire ecosystem,” said Hans-Gerd Schaal, vice president of digital engagement at OpenText.
The Road Map to Building an OT Cyber Governance Team
Greg Fitzpatrick, CxA Greg has worked in the Building Systems and Controls Industry for over 26 years. He has worked as a Principal for a Consulting Engineering firm, Senior Sales Engineer for two major equipment manufacturers, Chief Mechanical Design/Commissioning Manager for a program management team that managed a $1.3B bond and served as the Executive Director of Facilities for a large school district with over 100 buildings.
Why composability matters in digital experience
When times get tough, the tough get innovative. From a global pandemic to rapid inflation to economic uncertainty, business leaders have navigated their fair share of curve balls in recent years. Digital transformation is moving faster than ever but at the same time, it will never move this slowly again. Thousands of micro-experiences occur every second. According to IDC, worldwide data will grow to 175ZB by 2025. It’s doubling every three years, and 30% of this data is real-time information.
Top 9 reasons to modernize
How do your top reasons stack up? Nine strategic reasons to put modernization at the top of your list: Reason #1 – Improve total experience Customer experience and employee experience are inextricably linked – there is no one without the other. Modernizing legacy technology helps improve total experience, boosting employee and customer satisfaction, loyalty and retention. Organizations that embrace total experience will be at an advantage to their peers.
Take a total experience approach using DXM
Companies are rapidly adapting to demands for new digital experiences as part of the next normal after two pandemic years. Enhancing customer experience and improving employee productivity are top of mind. But many organizations maintain older, disparate systems for web content management, digital asset management, data and analytics.
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