Harrison Hunter
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Articles by Harrison Hunter
Incidental Discovery and Removal of an Appendiceal Mucocele in a Patient With Acute Cholecystitis
Specialty Please choose I'm not a medical professional. Allergy and Immunology Anatomy Anesthesiology Biostatistics Cardiac/Thoracic/Vascular Surgery Cardiology Critical Care Dentistry Dermatology Diabetes and Endocrinology Emergency Medicine Epidemiology and Public Health Family Medicine Forensic Medicine Gastroenterology General Practice Genetics Geriatrics Health Policy Hematology HIV/AIDS Hospital-based Medicine I'm not a medical professional.
Revolutionizing customer service: MaestroQA’s integration with Amazon Bedrock for actionable insight | Amazon Web Services
This post is cowritten with Harrison Hunter is the CTO and co-founder of MaestroQA. MaestroQA augments call center operations by empowering the quality assurance (QA) process and customer feedback analysis to increase customer satisfaction and drive operational efficiencies. They assist with operations such as QA reporting, coaching, workflow automations, and root cause analysis.
For Customer Support Agents to Improve CSAT - Focus on These Two Things
Customer satisfaction (CSAT) is one of the most important metrics in customer service. Given its importance to the customer and your business, many teams make it a top initiative to improve their CSAT. However, most customer care teams have many demands on their plate. For example, a team might aim to scale and support a new product in one quarter. This team is still expected to raise their CSAT. As a result, we often see teams looking for quick wins or tips to raise their CSAT.
Students Walkout of Classes Demanding Gun Control After Florida Shooting
Students across the country, including in New York City, Baltimore, and Chicago briefly walked out of their schools Wednesday urging lawmakers to bring in gun control policies after the Parkland shooting. Most of the marches that happened throughout the country were organized by Empower, the youth movement of the Woman’s March. The walkouts are the latest show of activism by young people who are now entering the gun-control debate and finding their political voice.
The Sacramento Kings Need to Unleash Buddy Hield | Def Pen
The Kings have a promising backcourt of De’Aaron Fox and Buddy Hield, but Dave Joerger is failing to develop his two young guards. Image: Ethan Miller/Getty Images Something very wrong is going on in Sacramento. The Kings, 6-14, are bad, as usual, but they aren’t trying to win games at least. Or are they? In their most recent defeat, the Kings started the following lineup: De’Aaron Fox, George Hill, Garrett Temple, Skal Labissiere, and Zach Randolph.
REPORT: Blake Griffin to Miss Up to 2 Months With Sprained MCL, Suffered No Structural Damage | Def Pen
Blake Griffin (Tom Szczerbowski/USA TODAY Sports) Blake Griffin injured his knee last night when Austin Rivers landed on it. Ohhhhh damn…. Blake Griffin heads back to the locker room after Austin Rivers rolled up on his leg ? pic.twitter.com/IiSsRCVPus — Def Pen Hoops (@DefPenHoops) November 28, 2017 Per TNT’s David Aldridge, Griffin suffered a sprained MCL: Sprained MCL for Blake Griffin, per source. Will be out a while, but Clips are relieved it wasn't worse.
James, Wade, Lillard React to David Fizdale Firing | Def Pen
The NBA world showed incredible support for David Fizdale. (Photo: Allen Eyestone/The Palm Beach Post) Memphis Head coach David Fizdale was fired Monday afternoon while his team was in the midst of an 8-game losing streak. It was reported that Fizdale and franchise center Marc Gasol’s relationship had deteriorated over time. The friction between the two came to an ugly head when Fizdale benched Gasol during the fourth quarter of a game against the Brooklyn Nets on Sunday.
LeBron Dismisses Comparisons to Ben Simmons: "Ben is Ben, I am who I am" | Def Pen
Cavaliers forward LeBron James doesn’t want to hear the Ben Simmons comps. (Photo: Chris Graythen/Getty Images) Rookie Ben Simmons has not only spoiled Sixer fans with his stellar play, but he also caught the eye of anyone who has watched him. Simmons’ ability was never a secret to those who have followed his career at LSU to being drafted number one overall by Philadelphia. The phenom point guard has drawn comparisons to LeBron James since he was in college.
REPORT: Grizzlies Fire Head Coach David Fizdale After 7-12 Start | Def Pen
David Fizdale (Matthew Stockman/Getty Images) The Memphis Grizzlies have fired head coach David Fizdale, reports Adrian Wojnarowski of ESPN: Memphis has fired coach David Fizdale, league sources tell ESPN. — Adrian Wojnarowski (@wojespn) November 27, 2017 Associate head coach JB Bickerstaff will be promoted to Memphis' interim head coach, league sources tell ESPN. — Adrian Wojnarowski (@wojespn) November 27, 2017
Marc Gasol Sounds Off On 4th Quarter Benching: 'If I'm Not Out There, I'm Not Valued' | Def Pen
Even with the rise of younger, more athletic bigs, Grizzlies center Marc Gasol is still considered one of the league’s best (Maddie Meyer/Getty Images) As one of the premier two-way big men in the NBA, Memphis Grizzlies center Marc Gasol has high standards for himself. That includes personal success as well as helping Memphis rack up wins in an unforgiving Western Conference, something he and point guard Mike Conley have excelled at in recent years.
REPORT: 76ers Refuse to Buyout Jahlil Okafor, Seeking Second-Round Pick in Trade | Def Pen
It’s apparent that Jahlil Okafor’s future will not be in Philadelphia (Bill Streicher/USAToday Sports) One of the ongoing sagas early on during this eventful 2017-18 campaign has been the situation surrounding Philadelphia 76ers center Jahlil Okafor. With Joel Embiid and Ben Simmons cemented as the team’s foundational pieces moving forward and a crowded frontcourt rotation that includes Dario Saric and Amir Johnson, the 21-year-old Okafor has become largely expendable.
NBA Fines Dwight Howard $35,000 For "Making an Obscene Gesture Toward" Cavs Fans | Def Pen
Dwight Howard (Streeter Lecka/Getty Images) When the Charlotte Hornets acquired former NBA All-Star Dwight Howard over the summer, they also acquired the antics that come along with Dwight. At times they are just fun and playful things with his teammates and others around the organization. On the other hand, there’s also the instances when he might not be as funny with some fans.
Patrick Beverley Undergoes Right Knee Surgery, No Timetable Set For Return | Def Pen
The Clippers will miss the edge Patrick Beverley plays with as he recovers from knee surgery (Andrew D. Bernstein/Getty Images) After the Los Angeles Clippers lost franchise point guard Chris Paul this past summer in a deal with the Houston Rockets, the franchise knew their guard rotation had to be bolstered. Though Paul’s presence is sorely missed as indicated by their current 9-game losing streak, the defensive prowess of Patrick Beverley has made Paul’s departure an easier pill to swallow.
NCAAF Week 12: Miami Hurricanes Survive Scare - Def Pen
Malik Rosier led the Miami Hurricanes to a 44-28 victory against Virginia on Saturday. (Allen Eyestone / The Palm Beach Post) The Miami Hurricanes kicked off Saturday’s college football action by putting everyone on upset alert in their matchup with the Virginia Cavaliers. Virginia jumped out to a 14-0 lead in the first quarter and Hurricane fans were sweating in South Florida after they dominated previously third-ranked Notre Dame just a week earlier.
NFL And Mexico's Ministry Of Tourism Agree To Play An NFL Mexico Game Through 2021 | Def Pen
Danny Amendola (80) celebrates with Rob Gronkowski (87) after a touchdown against the Oakland Raiders in Mexico City Credit: Buda Mendes/Getty Images North America The NFL’s aspirations to broaden its international influence continue as the league announced that they have agreed to play future games in Mexico City. The league and Mexico’s Ministry of Tourism have agreed on playing one regular season NFL Mexico game during the 2019, 2020, and 2021 seasons.
Ray Allen Accused of Stalking, Claims he was C
Ray Allen (Thos Robinson/Getty Images for Nike/Levi’s/Rookie USA show) Legendary NBA three-point marksman Ray Allen is about to undergo a tricky legal battle in Florida very soon. The two-time NBA champion has filed an emergency motion on Tuesday after he was being accused of stalking by a Florida man. According to Ray Allen and his representatives, Allen was the victim of a catfish ploy in which the man posed as different women to trick Ray into exposing details about himself and his life.
Watch Isaiah Thomas Give his Father a Chain Complete with Photo of his Late Sister | Def Pen
James Thomas and Isaiah Thomas (Photo via Boston Globe / Thomas family) Back in April, about 24 hours before game one of the Boston Celtics series against the Chicago Bulls, the sister of NBA All-Star Isaiah Thomas died after a car accident in Washington. At the time, Thomas was the star of the Celtics and he left to join his family as they went through their grieving period. It’s almost seven months later since the tragedy and things have changed for Thomas.
LeBron James Will Voice Gwangi in 'Smallfoot' Animated Movie set to Release in 2018 | Def Pen
LeBron James (Chris Graythen/Getty Images) The off-court legend of LeBron James continues to grow. The Cleveland Cavaliers star forward adds to the list of his business endeavors and he just announced his inclusion in another movie. Except for this time, he’s not going to actually be on the silver screen in person. LeBron announced he will be starring as the animated character ‘Gwangi’ in a film called ‘Smallfoot‘ set to release in 2018.
Missouri Star Freshman Michael Porter Jr. to Undergo Back Surgery, Expected to Miss Entire Season | Def Pen
Michael Porter Jr. is likely out for the remainder of the season (Jeff Roberson/Associated Press) Michael Porter Jr., a projected top three pick in next summers will likely miss the rest of the season after undergoing surgery on his L3-L4 spinal discs. The projected recovery time is three to four months according to the Mizzou Hoops Twitter account.
Nuggets Forward Paul Millsap to Undergo Wrist Surgery, Will Be Out Indefinitely | Def Pen
Paul Millsap (Kevin C. Cox/Getty Images) Denver Nuggets newly signed forward Paul Millsap suffered a wrist injury recently. While the x-rays on his wrist turned up negative, it appears the former All-Star big man will be sidelined for the time being. He is undergoing wrist surgery and will be out indefinitely. Following comes from Shams Charania of The Vertical. Denver All-Star forward Paul Millsap will undergo surgery on his left wrist and be sidelined indefinitely, league sources say.
Cavs Forward Jeff Green Signs With Roc Nation Sports | Def Pen
Jeff Green is officially a member of Roc Nation Sports (Rob Carr/Getty Images) Though veteran forward Jeff Green has bounced around plenty since his early days with the Oklahoma City Thunder, it’s safe to say he has found his NBA niche. Now with the Cleveland Cavaliers, Green comes off the bench and immediately serves as a spark from either forward position. Also now a full decade into his rollercoaster professional career, Green has decided on a sports agency to join.
Class of 2018 Top 5 Recruit Bol Bol Commits to Oregon | Def Pen
Bol Bol a top five player will play in Eugene next year (Josh Lefkowitz/Getty Images) One of these best and tallest players in the class of 2018 has committed to Dana Altman and the Oregon Ducks. Bol Bol, the son of former NBA player Manute Bol, the second tallest player ever to play in the NBA. Bol Bol stands seven foot three inches tall with an offensive game that extends out to the three-point line.
Terry Glenn, Former NFL WR, Dies at 43 | Def Pen
Terry Glenn (Photo by Streeter Lecka/Getty Images) Former NFL wide receiver Terry Glenn has died at the age of 43 after what is suspected to be a car accident. The was released by Dallas County medical examiner’s office in Texas. Glenn died at Parkland Memorial Hospital in Dallas early Monday morning. The Irving (Texas) Police Department confirmed an accident did occur at approx. 12:18 am Monday, the driver was killed but they did not release the name of the victim.
Ex-NBA Star Ben Gordon Arrested During NYC Traffic Stop For Forged License Plate | Def Pen
Ben Gordon is walking down a dangerous path following his 3rd arrest in the past 6 months (Doug Pensinger/Getty Images) After such a successful NBA career, it has been a rough stretch of retirement for the 34-year-old Ben Gordon. Though this will mark Gordon’s third year out of the NBA, not playing professionally, unfortunately, hasn’t kept him out of the spotlight. Gordon has had his fair share of unwanted run-ins with the law, with two of those instances coming in the past six months.
Def Pen NBA Power Rankings: Who's Hot? Who's Not?
Boston Celtics’ Kyrie Irving (11) leaves the court after defeating the Golden State Warriors 92-88 during an NBA basketball game in Boston, Thursday, Nov. 16, 2017. (AP Photo/Michael Dwyer)(Michael Dwyer) Another set of NBA Power Rankings is here after this week’s revelry. A few times that shot off to exceptional starts have found that regression to the mean is settling in a bit, but there’s more that needs to be uncovered. Last fortnight’s rankings are right here.
Isaiah Thomas Says He 'Felt Good' After Participating in Offensive Drills | Def Pen
Isaiah Thomas appears to still be at least a month away from making his Cavs debut (Nathaniel S. Butler/Getty Images) After a rocky and surprising start to the 2017-18 campaign, the Cleveland Cavaliers are finally starting to find their stride just as the injuries begin to pile up. The Cavs have notched 4 consecutive victories and have done so with injuries to players such as Derrick Rose, Iman Shumpert, and Tristan Thompson.
'Growing Sense' Around Cavs That Isaiah Thomas Will Return in Mid-December | Def Pen
Isaiah Thomas is ahead of schedule as he recovers from a hip injury (Nathaniel S. Butler/Getty Images) With the way the Cleveland Cavaliers have stumbled out of the gate this season, they will need all hands on deck soon of they want to keep pace with a surprisingly improved Eastern Conference. They have been linked to available big men Jahlil Okafor and Greg Monroe as their frontcourt rotation is starting to wear thin with Tristan Thompson sidelined for an extended period of time.
Tobias Harris' Shooting the Key for Pistons' Great Start | Def Pen
Tobias Harris (Photo: Streeter Lecka/Getty Images North America) The Detroit Pistons currently have the second-best record in the Eastern Conference with 10 wins and three losses. Tobias Harris has been a huge key for the team in this hot start. Harris’ shooting from the 3-point line, in particular, has been the difference-maker for the Pistons so far. Heading into this season, Harris had a career average of 33.2 percent from outside.
Colin Kaepernick Named Citizen of the Year by GQ
GQ magazine has named quarterback Colin Kaepernick as its 2017 Citizen of the Year. (Michael Zagaris/Getty Images) GQ magazine has named quarterback Colin Kaepernick as its 2017 Citizen of the Year. GQ’s 2017 Citizen of the Year: @Kaepernick7 https://t.co/NpVJbRg8dG #GQMOTY pic.twitter.com/At7UMZJaoG — GQ Magazine (@GQMagazine) November 13, 2017 GQ gave Kaepernick the title because of his protests against police brutality against minorities.
Enes Kanter to LeBron James: 'We Already Have a King [Of New York], It's Kristaps Porzingis' | Def Pen
This Enes Kanter-LeBron James beef just keeps getting funnier (Elsa/Getty Images) In case you missed it, New York Knicks center Enes Kanter and Cleveland Cavaliers LeBron James have some beef now, and Kanter wants to fight LeBron. Kanter made a comment about LeBron calling himself King (or Queen, or Princess or whatever), and James responded with the following Instagram post, calling himself the “King of New York: LeBron James "You're welcome….?
WATCH: Iman Shumpert Freestyles over 'Grammy Family' | Def Pen
Iman Shumpert and Funkmaster Flex (photo via Hot 97 / YouTube) NBA players doubling as rappers has been a staple for over a decade. Shaquille O’Neal, Kobe Bryant, Allen Iverson, Chris Webber and Stephen Jackson have all ventured to the music game with varying levels of success. But current NBA players Iman Shumpert and Damian Lillard have fans clamoring over who might be the best rapper in the association right now.
Fred Hoiberg: Bulls "Playing Harder in Practices Than Games" | Def Pen
Fred Hoiberg says that his Chicago Bulls are putting in more effort during practice than they are during the actual games (Photo by Streeter Lecka/Getty Images) The Chicago Bulls are not a good basketball team. That’s pretty clear. They’re young, inexperienced, and just not good. They’re currently 2-9, which is the third-worst record in the NBA, behind only the Atlanta Hawks and Dallas Mavericks.
LeBron James: Enes Kanter 'Always Got Something to Say... I Don't Know What's Wrong With Him' | Def Pen
Enes Kanter guards LeBron James (Tony Dejak/AP Photo) LeBron James is back in headlines for some controversial comments instead of his spectacular play. The subject of these remarks from James was the New York Knicks, and more specifically rookie point guards Dennis Smith Jr. and Frank Ntilikina.
LeBron James Admits Knicks Missing on Dennis Smith Jr. Criticism Was For Phil Jackson, Not Frank Ntilikina | Def Pen
LeBron James has a bone to pick with Knicks ex-President Phil Jackson (Gregory Shamus/Getty Images) As is typical around this time of year for LeBron James, the Cleveland Cavaliers superstar recently made headline-worthy comments, this time about the New York Knicks. Following their dramatic 111-104 victory over the Dallas Mavericks, James was asked about Dallas’ stand out rookie Dennis Smith Jr. James responded by saying that Smith Jr. should be a Knick instead of a Maverick.
5-Star Point Guard Darius Garland Commits to Vanderbilt
(Darius Garland) Photo Credit: DraftExpress The Vanderbilt Commodores have just landed their highest ranked high school recruit in the program’s history. According to ESPNÂ Darius Garland, the number-11 ranked recruit and number-2 point guard in ESPN recruiting rankings, has committed to play for Bryce Drew and Vanderbilt. “This was the best fit for me and my family. I can have the best of both worlds in academics and basketball at Vanderbilt.
The Golden Age of the NBA | Def Pen
Stephen Curry (Getty Images) This is the Golden Age of the NBA. Yeah, it’s a bit early to restate the headline in an article. But it needs to be said. Again. And again. This is the Golden Age of the NBA, and if you’re not sitting your ass down every evening watching the league pass game of the night, you’re denying yourself from enjoying some of the best basketball we’ll ever see.
Packers OT Bryan Bulaga suffers torn ACL | Def Pen
Bryan Bulaga (AP Photo/Elaine Thompson) The Green Bay Packers continue to lose starters across the offense. RT Bryan Bulaga has torn his ACL confirmed a source. This was first reported by Tom Pelissero of NFL.com after the Packers confirmed their fears last night. #Packers RT Bryan Bulaga tore his ACL, source said. — Tom Pelissero (@TomPelissero) November 7, 2017 This injury is in the right knee which is not the same side he tore back in 2013.
Suns Trade Eric Bledsoe to Bucks for Greg Monroe, 1st Rd Pick | Def Pen
Eric Bledsoe (Christian Petersen/Getty Images) Eric Bledsoe getting sent home is not exactly how the Phoenix Suns envisioned starting their season but following a 0-3 start, including two losses by 40+ points, the star guard seemed to express his displeasure on Twitter. Head coach Earl Watson was fired shortly after and Suns general manager Ryan McDonough said that Bledsoe would be the next to go. Now it appears that Bledsoe is getting his wish and Phoenix is getting a decent return.
NCAAF Week 10: Iowa Hawkeyes Ruin Big Ten Playoff Chances - Def Pen
Iowa RB Akrum Wadley (right) rushed for 118 yards on 20 carries against Ohio State (Jeffrey Becker – USA TODAY Sports). After a week of euphoria in Columbus, Ohio, the Ohio State Buckeyes followed it up with an embarrassing road loss to the Iowa Hawkeyes, 55-24. No one saw the beatdown coming and the game was a microcosm of a crazy week in college football.
Kristaps Porzingis Using Phil Jackson's Criticism to Fuel Belief He Can Be NBA's Best Player | Def Pen
Kristaps Porzingis has dominated opposing frontcourts so far this season (Rob Carr/Getty Images) The young 2017-18 NBA campaign has brought a ton of headlines along with it, and no shortage of attention around the New York Knicks. After losing their primary scoring option in Carmelo Anthony this summer, everyone knew heaps of the offensive workload would have to be shouldered by Latvian 7-footer Kristaps Porzingis.
2017 Pac 12 Basketball Conference Preview | Def Pen
Allonzo Trier will look to lead Arizona to another Pac-12 title(Christian Petersen/Getty Images) Pac 12 Basketball Standings 12) Washington State The Cougars need to replace four senior starters off a team that only won six league games last year. They bring back point guard Malachi Flynn who should make a nice sophomore jump and added a few JUCO guys. The loss of those four seniors will still be too much to for the Cougars to stay out of the Pac-12 cellar.
Def Pen NBA Power Rankings: Who's Really Contending?
James Harden & Alec Burks (Layne Murdoch/Getty Images) Another set of NBA Power Rankings is here after this week’s revelry. A few times that shot off to exceptional starts have found that regression to the mean is settling in a bit. Last fortnight’s rankings are right here.
Mike Evans Suspended 1 Game for Hit on Lattimore | Def Pen
Mike Evans (Cliff Welch/Getty Images) The NFL has suspended Tampa Bay Buccaneers WR Mike Evans for his actions on the sideline during the Saints, Buccaneers fight. The NFL handed this down Monday afternoon and released the following statement per Michael Signora VP of Football Communications. Mike Evans suspended 1 game.
REPORT: Celtics Remain Interested in Jahlil Okafor, Won't Give Up First-Round Pick | Def Pen
The weaknesses in Jahlil Okafor’s game are keeping Boston from offering their first-round pick (Greg M. Cooper/USAToday Sports) Now weeks into the regular season, the ongoing dilemma with Jahlil Okafor and the Philadelphia 76ers continues. Still only 21 years old, Okafor carries vast potential that isn’t being realized in Philadelphia where he is currently buried deep in the center depth chart behind Joel Embiid and veteran big Amir Johnson.
NCAAF Week 9: Ohio State Buckeyes Leap into College Football Playoff Race - Def Pen
J.T. Barrett completed his final 16 passes against Penn State on Saturday (Jamie Sabau/Getty Images). J.T. Barrett played the game of his life Saturday in Columbus, Ohio, when he completed 13-of-13 passes in the fourth quarter for 170 yards and three touchdowns to cap the Ohio State Buckeyes’ comeback victory against second-ranked Penn State.
Philadelphia Eagles Acquire Jay Ajayi In Trade With Miami Dolphins For Fourth Round Pick | Def Pen
Jay Ajayi Credit: Rob Foldy/Getty Images North America The Philadelphia Eagles are locked in for a playoff run and are trying to strengthen their running game. The Eagles and Dolphins announced that they have agreed to terms on a trade. The trade will send running back Jay Ajayi to the Eagles in exchange for a 4th round pick. The #Dolphins get back a fourth-rounder for #RB Jay Ajayi, who now solidified the #Eagles run game. Unreal.
Cowboys Ezekiel Elliott Suspended Again, Preliminary Injunction Denied | Def Pen
Ezekiel Elliott Credit: Patrick Smith/Getty Images North America The carousel continues to turn for Dallas Cowboys running back Ezekiel Elliott. Once again the star running back has been suspended. U.S. District Court Judge Katherine P. Failla denied the NFL Players Association’s request for a preliminary injunction. This marks the second time Elliott’s suspension has been reinstated this season.
REPORT: Magic Exploring Trade Market on Mario Hezonja, Have Discussed Deal With Kings | Def Pen
Mario Hezonja (Photo: Grant Halverson/Getty Images North America) The Orlando Magic have been exploring the trade market for 22-year-old guard Mario Hezonja, reports Michael Scotto of Basketball Insiders: Sources: Orlando has explored the trade market on Mario Hezonja. The Magic must decide on his fourth-year $5.2 million team option by today.
2017 NFL Trade Deadline: Trade Grades | Def Pen
The San Francisco 49ers found their franchise quarterback Jimmy Garoppolo and won the 2017 NFL Trade Deadline (Jim Rogash/Getty Images) Adam Schefter can normally take the NFL trade deadline off because, well, nothing major ever happens. This year we have already seen a flurry of moves that have already changed the NFL landscape. This year, it appears the NFL has taken the MLB trade deadline approach where teams are either in go for it mode or ready to sell for draft picks.
Lauri Markkanen Asked Brian Scalabrine If He Could Wear #24 | Def Pen
Bulls rookie Lauri Markkanen (Vaughn ridley/Getty Images) In the NBA, or any sport professional or not for that matter, almost every athlete has a number they associate with themselves. Whether it be a lifelong favorite number or one with some meaning behind it, almost everyone has that specific number they know fits them as a person. Though Chicago Bulls rookie Lauri Markkanen rocked #10 during his collegiate days at Arizona, the 20-year old wanted to change it up in the NBA and go with #24.
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