Harry C. Katz

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1 INTRODUCTION This international research project is motivated by the desire to analyse how public agencies involved in work-related conflict resolution are responding to economic and social changes. The United States is likely to serve as a revealing case in this project's international comparisons, because it faces a myriad of unique economic and social pressures, and possesses a highly fragmented and decentralized set of mechanisms addressing work-related conflicts and disputes.

Abstract This six-country study includes examination of the institutional context in which public agencies for conflict resolution operate; the internal and external pressures for change in the activities of these agencies, including the shift from collective to individual forms of workplace conflict; the extent to which the changes being introduced are altering the traditional organizational character or culture of these bodies; and the effects of the pandemic on how public agencies involved...