Imagine that your best electrician just finished a job, and the customer couldn’t be happier. This customer owns other venues and asks the electrician if his/her company has the capacity to support an ongoing service agreement. Where would he or she store this information? Alternatively, imagine you just wrapped up a very successful large project, very successfully. You have a few other jobs going, but are now realizing that three of your best field crews don’t have another job to go to.