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Hongqiao Lu

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Articles

Three ways energy providers can boost resilience and digital CX

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By Bobby Dean, Oliver Ehrlich, Hongqiao Lu
| C-Suite Growth Talks
Electric power and natural gas organizations are at an inflection point, facing a convergence of challenging global trends in market and customer dynamics. Here’s how they can boost resilience. Utilities and energy retailers face strong headwinds globally. Tough market dynamics are increasing pressure on customer wallets, driven by rising inflation, energy cost volatility, and energy supply-chain disruptions.
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