Iffco Tokio

When it comes to health and general insurance policies, policyholders expect prompt claim settlements from insurers in times of emergency. The real test of any insurance policy lies in how fairly and quickly claims are settled. To gauge an insurer’s efficiency, checking the claim settlement ratio is a reliable way. The Insurance Regulatory and Development Authority of India (IRDAI) releases a list of claim settlements by all health and general insurance companies every year.

The District Consumer Disputes Redressal Commission, Medak, has ruled in favor of a policyholder, Patlolla Madhusudhan Reddy, whose health insurance claim was rejected by IFFCO Tokio General Insurance Company Ltd. Reddy, a 61-year-old businessman, had purchased a family health protector policy for himself and his wife, paying a premium of ₹24,143. When he was hospitalized in March 2024, a representative of the insurer visited the hospital, assured a cashless settlement, and collected documents.

IFFCO Chairman Dileep Sanghani recently met with the senior leadership of Tokyo Marine Holdings, Inc. in New Delhi to discuss potential collaborations in the insurance sector. The meeting aimed to strengthen India-Japan cooperation and explore opportunities for mutual growth. Sanghani welcomed Tokyo Marine Holdings Chairman and CEO Masahiro Koike and Managing Executive Officer Yoshinari Endo, and the two parties exchanged views on expanding their collaboration through a cooperative-driven approach.