Jack Cameron McKinlay

Abstract Advances in AI are transforming decision making teams. A fundamental open question is whether AI agents elicit social conformity effects comparable to human peers. If so, a critical challenge is determining whether the established drivers of social conformity in human teams—informational influence (the need to gain information from others) and normative influence (the need to gain approval or avoid punishment from others)—also transfer to AI teammates.

Introduction The work of domestic abuse helpline staff (DAHS) is emotionally intensive. Domestic abuse helplines (DAHs) are mainly used by callers for response to a crisis, where DAHS listen to the traumatic and abusive experiences of callers, and signpost them to support services (Middleton et al., 2014).