Jackie Leese

Pamela – contacted Citizens Online as her email had been hacked and unauthorised emails were being sent out to all her contacts. This is typically referred to as “email phishing.” The aim is to trick the recipient of the spam email into disclosing their personal information or asking them to click on a suspicious link. We checked Pamela’s email address for a security breach on the ‘Have I Been Pwned’ website, which confirmed that the email had been compromised.

Claire was referred into Digital Brighton & Hove by her GP practice so she could become confident to access essential services online. Claire has multiple complex health conditions and as her husband had died very recently, she was in need of some support at home to become more independent. After meeting with Claire, we understood one of her main priorities was to be able to do online food shopping.

Claire was referred into Digital Brighton & Hove by her GP practice. Her husband died very recently, and Claire has multiple complex health conditions. Claire’s priority was to be able to do online food shopping. Claire shared that she had depended on her husband for many things around the home especially food shopping, as she cannot get out independently. Claire told us that one week she hardly ate, because she had no food in the house and was unable to get to the shops.