Louisa Harris

Skip to content Menu Close The rise of customer aggression is a concerning trend that demands immediate attention from leaders across all sectors. Recent reports in the media of extreme physical violence directed at frontline workers while simply performing their duties, highlight the urgency of the issue. It is widely acknowledged that customer aggression has accelerated globally since the pandemic began.

Skip to content Menu Close A common characteristic of ambitious, career-focused people is the drive to become a member of the C-suite, an aspiration that extends well beyond the title (anyone can be CEO of their own business). To achieve this, you’ll work hard to earn your stripes, taking calculated risks, overcoming seemingly insurmountable obstacles, subduing your fear of failure and navigating a political maze.

Skip to content Menu Close The human brain is wired for comfort and certainty. It likes routines, patterns and habits. Change – like that being experienced by businesses around the world in the aftermath of natural disasters, the COVID-19 pandemic, skills shortages and technology advances – challenges us. The primitive reptilian part of our brain called the amygdala interprets change as a threat to our safety and control, putting us into fight, flight or freeze mode.