Jane Rhee

America | Tech | Opinion | Culture | Charts Healthcare runs on the office landline. Behind every doctor is a room you never see: staff in headsets, scheduling patient visits while sitting on hold with insurance companies, typing into the electronic health record (EHR) one field at a time. None of it is medicine, and all of it decides whether you get seen and whether your doctor gets paid. Confirming your insurance coverage before a visit can mean a 40-minute phone call.

America | Tech | Opinion | Culture | Charts Healthcare is one of the few sectors where rising usage is treated as failure. That framing is wrong. People want to be healthy, and the demand for services that help them conveniently get and stay healthy is practically limitless. But healthcare service delivery has always been rate limited by the cost and availability of clinicians; even perfectly aligned financial incentives can’t fix that. AI alleviates that constraint.