Janette Turner

Abstract Background Online NHS111 was introduced in 2018 in response to increasing and unsustainable demand for telephone NHS111. Despite high levels of use, there is little evidence of channel shift from the telephone to the online service. We explored user and staff perspectives of online NHS111 to understand how and why online NHS111 is used and whether there may be potential for shift from the telephone to online service.

PP27 NHS 111 staff and user views of online NHS 111: a useful adjunct to the NHS 111 telephone service Fiona C Sampson, Janette Turner, Emma Knowles, Jaqui Long, Joanne Coster School of Health and Related Research (ScHARR), The University of Sheffield, UK Abstract Introduction In 2018 the online NHS111 service was introduced in response to increasing and unsustainable demand for NHS111 telephone service.

PP32  Major trauma triage tools study (MATTS) expert consensus meetings Christopher Holt, Gordon Fuller, Samuel Keating, Janette Turner, Steve Goodacre, Jason Smith SHARR, University of Sheffield, UK Abstract Introduction Major trauma triage tools are used to identify patients for bypass to Major Trauma Centres (MTCs). Bypass has been associated with improved patient outcomes following major trauma.