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Jane Wakefield on Muck Rack

Jane Wakefield

London
As seen in: UKTN | The Podcast, BBC Careers, Brasil Online, Época Negócios, MSN Canada, Revista Época, UOL, UOL Notícias, BBC, BBC Mundo, Terra and
I write about tech and have done for two decades. I also make pods, speak at conferences, and offer media training and consultancy under my 🍌🦔 brand.
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Articles

BI Foresight Briefings: what impact is AI having on robotics innovation?

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By Jane Wakefield
| BI Foresight Verified
BI Foresight Briefings: what impact is AI having on robotics innovation? From the unimaginable to the sublime; an in-depth look at how AI is accelerating and changing robotics innovation By Jane Wakefield 20 Apr 26 Reading time: 1 mins “Integrating AI into robotics enhances capabilities, increases efficiency and improves adaptability… opening the door to wider robot adoption across industries,” says the International Federation of Robotics (IFR).
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Will AI mean the end of call centres?

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By Jane Wakefield
| Aol Verified
Ask ChatGPT whether AI will replace humans in the customer service industry, and it will offer a diplomatic answer, the summary of which is "they will work side by side". Humans though, are not so optimistic. Last year, the chief executive of Indian technology firm Tata Consultancy Services, K Krithivasan, told the Financial Times that AI may soon mean that there is "minimal need" for call centres in Asia.
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Will AI mean the end of call centres?

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By Jane Wakefield
| Flipboard
AI Is Causing a Grim New Twist on the Dunning-Kruger Effect, Research Finds People who are the worst at doing something also tend to severely overestimate how good they are at doing it, while those who are actually skilled …
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