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Nov 29, 2021 5 min read Business leaders continue to face tremendous uncertainty. As the new Omicron variant has shown, the pandemic still has the capacity to surprise, even as positive developments with vaccines and treatments emerge. Border controls are tightening, energy prices are rising, supply chains are snarled, and inflation fears are taking hold. After putting long-term strategy on the back burner since the pandemic began, now is the time for businesses to make bold new choices.
Frank DeMaria was never the kind of leader who organized virtual happy hours, pumpkin carvings, gingerbread house making, or open office hours for employees. But he is now. “I’m the same guy I always was, but I’ve become a lot more intentional in how I engage with my team,” said DeMaria, vice president of digital engineering and platforms at global design firm MillerKnoll, where he oversees around 60 people. His evolution illustrates two truths.
For decades, compassionate leadership was the domain of social workers and wellness coaches, not corporate executives. But the recent pandemic has prompted executives at the highest levels to consider how leading with empathy can be a primary tool for managing a team. Especially one dispersed across the world, isolated at home for more than a year, and dealing with the epidemiological uncertainty of a global pandemic.
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