Jason Dann

This HFS Highlight is for CIOs, CTOs, and risk and governance leaders moving enterprise AI from model selection to the operating layer, agentic workforce, and runtime governance. MIT Technology Review’s EmTech, held on April 21–23 at the MIT Media Lab in Cambridge, Massachusetts, brought together the people building the next phase of enterprise AI.

This HFS Highlight is for CIOs, CFOs, COOs, and Chief Transformation Officer rethinking how to contract for AI-era enterprise transformation. IBM Consulting has rewritten the consulting model around Services-as-Software™. Its rebuild around assets, outcomes, and a productized platform was showcased at the IBM Consulting Analyst Summit and Think 2026 in Boston, where the stated revenue per FTE of roughly $500,000 on platform-leveraged engagements was an indicator of a completely shifted model.

At a glance The latest firm to receive the coveted HFS Challenger accolade is IGT Solutions, a global customer experience (CX) specialist with roots in the airline industry. IGT is reimagining how CX is designed, delivered, and measured. Its heritage in travel, transportation, and hospitality (TTH) gave it the scale and complexity to test AI-first CX at industrial strength, but its ambition is much broader.