Cobbler Vince Ayris, 62, is a former boxer and says he can handle himself in most situations, but the frequent raids on his shoe repair shop frustrate him. "It does annoy us when we get hit. Someone nicked all my leather insoles the other day." Too often, criminals get away with it; that's the overwhelming verdict from shopkeepers like Vince on Swindon high street - and that was also the finding of our exclusive national YouGov crime survey.