Jeff Epstein
- Chief Product Marketer, 16 Volts Fractional Product Marketing
North Vancouver
Storyteller and Tech Product Marketer specializing in #contentmarketing. #Habs, #skiing, #craftbeer, my wife and kids (obviously not in that order ;) )
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Articles by Jeff Epstein
Telefónica Partners with Microsoft to Incorporate Generative AI into Kernel
Spanish telecommunications giant Telefónica announced a partnership with Microsoft this week to bring the capabilities of generative artificial intelligence (AI) to its Kernel 2.0 innovation platform. Kernel is an open innovation ecosystem launched by Telefónica in 2017. Telefónica’s Kernel is the backbone digital platform enabling the company’s development of new digital products and services.
podcast: Episode 148[1/2]: Steve Keen: MMT says government spending creates money. It's correct. on Apple Podcasts
Welcome to episode 148 of Activist #MMT. Today I talk with post-Keynesian economist Steve Keen about his decades-long fight against mainstream economics, what MMT convinced him of, and the couple parts of MMT he still disagrees with. This first part is a half-hour long audio interview, which will be followed next month by an hour-and-a-half-long video interview, where Steve walks me through the basics of his Minsky modeling software, and why he believes it's an important tool for MMTers.
Digital Equity for All – Analyzing the $42 Billion Investment - PrivateLTEand5G.com
In an era where the United States is recognized as a global powerhouse in technological innovation, the existence of a persistent digital divide serves as a sobering reality check. Despite the remarkable strides made in technology, a significant portion of the American population remains excluded from the benefits of the digital age. This glaring disparity highlights the urgent need to ensure digital equity for all citizens.
podcast: Ep134 [2/2]: Charles Hayden: Inflation and Warren's monopoly price setter on Apple Podcasts
Welcome to episode 134 of Activist #MMT. Today's part two of my two-part conversation with Charles Hayden. In part one, Charles described how he created at least three important milestones in MMT history, and how Warren Mosler played a integral role his journey to understanding and accepting MMT.
Chelsea Clinton Slams Kanye West For 'His Treatment of Women' - And Conveniently Forgets Her Own Dad
In a perfect – and perfectly infuriating -- example of journalistic myopathy and memory loss, People Magazine on August 23 published a brief reality-clouding, candy-glass piece that not only stands on its own for its stunning lack of context, but also opens a door onto celebrity hypocrisy and the ceaseless pop media trawling of many American women which has, for generations, been a major pillar of leftist victim culture.
Are we in the Mirror Universe?- Part 2 with Jackson Winter
Today's part two of my two-part conversation with Jackson Winter, on the 2001 edition of Karl Polanyi's 1944 book, The Great Transformation. This is also part two of a larger four-part series on the book. Jackson is co-writer and editor for PEGS Institute, which is a project to demystify and explain some commonly misunderstood realities of the modern world. Here's their YouTube channel. (A list of the "audio chapters" in this episode can be found at the bottom of this post.
What's Wrong with the World? - Part 1 with Jackson Winter
Apr 6 • 57M Today, Jeffrey Epstein will be doing a special-four part episode that we will release Open in playerListen on ); Audio playback is not supported on your browser. Please upgrade. You are listening to Historic.ly: a show where we decolonize history and debunk myths taught in school and on corporate media. This month, we will have four special episodes hosted by our correspondent,Jeffrey Esptein.
The Market Fetish - Part 4 with Asad Zaman
May 17 • 54M Jeff Epstein Interviews Asad Zaman on capitalism and Free markets and the end of the road Open in playerListen on ); Audio playback is not supported on your browser. Please upgrade. You are listening to Historic.ly: a show where we decolonize history and debunk myths taught in school and on corporate media. Editor’s note: Apologies for the delay. I had a seizure and I was in the hospital. During the seizure I also broke my nose. We will resume with our regular weekly content.
The Market Fetish - Part 4 with Asad Zaman
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The Market Fetish - Part 3
Audio playback is not supported on your browser. Please upgrade. Today Jeffrey Epstein talks with Asad Zaman about the 2001 edition of Karl Polanyi's 1944 book, The Great Transformation. Professor Zaman is a PhD economist based in Pakistan, with many lectures, papers, and posts on the topic. The Great Transformation reveals, essentially, that what we think to be a foundation of our economy and society is, in fact, an illusion.
Are we in the Mirror Universe?- Part 2 with Jackson Winter
Today's part two of my two-part conversation with Jackson Winter, on the 2001 edition of Karl Polanyi's 1944 book, The Great Transformation. This is also part two of a larger four-part series on the book. Jackson is co-writer and editor for PEGS Institute, which is a project to demystify and explain some commonly misunderstood realities of the modern world. Here's their YouTube channel. (A list of the "audio chapters" in this episode can be found at the bottom of this post.
What's Wrong with the World? - Part 1 with Jackson Winter
This month, we will have four special episodes hosted by our correspondent,Jeffrey Esptein. Today, he will talk author Jackson Winter about the 2001 edition of the Karl Polyani book, “The Great Transformation” Jackson is co-writer and editor for PEGS Institute, which is a project to demystify and explain some commonly misunderstood realities of the modern world. The Great Transformation is the centuries-long history of how our current rentier capitalism came to be, and what preceded it.
From MVP to Product-Market Fit
James Joaquin, Obvious Ventures World Positive Investing [Entire Talk] It’s possible to build scalable businesses by solving humanity’s biggest problems.
Four Marketing Strategies Small Businesses Should Steal from their Big Business Competitors
For decades, small businesses have been locked in a David-versus-Goliath fight against their big business counterparts with their seemingly unlimited resources—and the pandemic has only highlighted that divide. Too many small businesses had to close, some because they didn’t have the digital infrastructure to run their businesses remotely.
Live chat security and privacy: How to ensure both for supreme CX
There’s no question that companies need to be able to quickly answer customer support requests. One study from HubSpot showed that90% of customers rated an immediate response (where “immediate” is defined as less than ten minutes) as important or very important. Live chat is a strong tool for meeting these high expectations as it allows employees to easily monitor and engage customers with just a few clicks.
A Chatbot for Every Industry - AI Chatbots in Action
If you think your business doesn’t need a chatbot, think again. Chatbots have the power to streamline workflows and provide better service, making them a fit for every industry. They improve everyone’s experience—from employees to customers—by finding opportunities where tasks can be automated so that employees have more time to focus on the interpersonal aspects at the heart of their roles.
How small businesses can compete with big brands using digital channels and live chat
In this article, read how small businesses can compete with big brands and thrive in this overloaded market. The David vs. Goliath fight between small and large businesses has been raging for decades. On the most basic level, large corporations have resources unimaginable for small businesses with under 500 employees. It is incredibly difficult for small businesses to deliver the same level of service as companies with giant IT budgets and large teams. The problem is − consumers expect it.
How to Achieve Empathetic Customer Experiences Through Omnichannel Engagement
The topic of empathy has risen to the forefront of customer service, especially in the past year. The idea of empathy is straightforward: having an understanding of what another person is feeling or experiencing. This simple, but powerful, skill amplified in importance when the unexpected COVID-19 pandemic hit and every consumer was faced with unique mental, physical, and financial difficulties that bled into every aspect of life.
How to Revolt and Succeed with Keith Errol
Editor’s note: We would like to introduce you to a new partner Jeffrey Epstein (he sadly shares the same name with the more infamous Jeffrey Epstein, but he is not THAT Jeffrey Epstein). He owns the website Citizens’ Media TV and from time to time, he will be doing special episodes that will only enhance your experience.
HOW STEVE MNUCHIN MADE ME A BETTER COMEDIAN with Graham Elwood
Podcast by (the non-billionaire, non-pedophile, non-dead) Jeff Epstein for Historic.ly, recorded August 31, 2019, in Pittman, New Jersey. You can find Historic.ly on the web, Twitter, and Facebook. You can find Jeff at Citizens’ Media TV on Twitter, Facebook, and on the web. Music by Wreck Tech, who can be found on SoundCloud and Spotify. An interview with Graham Elwood, progressive stand-up comedian and video journalist.
The Retirement Heist With (the non-dead & Non-pedophile) Jeffrey Epstein
Podcast by (the non-billionaire, non-pedophile, non-dead) Jeff Epstein for Historic.ly, recorded August 16-20, 2019. You can find Historic.ly on the web, Twitter, and Facebook. You can find Jeff at Citizens’ Media TV on Twitter, Facebook, and on the web. Music by Wreck Tech, who can be found on SoundCloud and Spotify. Copy edited by Ben Szioli Editor’s note: page numbers (“[9]”) are provided for those interested in more information on specific statements.
Death Panels and #DannyStrong with Scott DesNoyers
Scott Desnoyers, interviewed by (the non-pedophile, non-billionaire, non-dead) Jeff Epstein for Historic.ly. Recorded August 7, 2019. You can find Historic.ly on the web, Twitter, and Facebook. You can find Jeff at Citizens’ Media TV on Twitter, Facebook, and on the web. Music by Wreck Tech, who can be found on SoundCloud and Spotify. Copy edited by Ben Szioli On May 9, 2019, Scott Desnoyers saw a Facebook post from his son.
What is to be Done? 21st Century Edition
Editor’s note: This is part 1 of a two-part edition. Listen to part two on Activist #MMT podcast. Because of the Covid-19 crisis, our guest, Ryan Mathis' university has abandoned in-person instruction as of Friday, March 13th. My own Burlington County in New Jersey closed all schools for a month, not to open again until at least April 20th. Since my wife and I both work in two different schools, and my two little boys attend two others, I am greatly relieved.
Anatomy of a Revolution - Part 2
Podcast by (the non-billionaire, non-pedophile, non-dead) Jeff Epstein for Historic.ly, in Pittman, New Jersey. You can find Historic.ly on the web, Twitter, and Facebook. You can find Jeff at Citizens’ Media TV on Twitter, Facebook, and on the web. Music by Wreck Tech, who can be found on SoundCloud and Spotify. Listen to part 1 Today I talk with creator and host, Esha Krishnaswamy. In this two-part episode, Esha opens my very naïve eyes to the difference between official rules and true justice.
Police State for Black & Brown People
This is part one of a two-part conversation. This interview was hosted by Jeff Epstein, who is also the host of the podcast Activist #MMT (Twitter, Facebook, web). This interview was recorded on June 17, 2020. Today I talk with Shavone Torres, a core person for Black Lives Matter New Jersey and network rep for BLM national in the United States.
How Small Business Can Benefit from Digital Customer Engagement Tools
When it comes to customer service, big business has set a standard for efficiency that smaller organizations are also being held to, especially as the experience moves online. In addition to having their pick of digital channels through which they can communicate with companies (e.g., live chat, email, social media, SMS, and more), customers also expect agents’ responses to be quick and informed.
How to achieve a more empathetic customer experience through digital channels
Jeff Epstein, Comm100 VP of marketing and strategy, explains why it takes more than speed to satisfy and build loyalty with a customer. Companies that implement a strategic omnichannel solution for customer service teams are more likely to foster more empathetic customer experiences. For years, customer service departments have been in a speed race. Goals were centered around the number of customers served and how quickly these conversations were closed. It was go, go, go.
How to achieve a more empathetic customer experience through digital channels
Customer Engagement Jeff Epstein, Comm100 VP of marketing and strategy, explains why it takes more than speed to satisfy and build loyalty with a customer. Companies that implement a strategic omnichannel solution for customer service teams are more likely to foster more empathetic customer experiences. For years, customer service departments have been in a speed race. Goals were centered around the number of customers served and how quickly these conversations were closed. It was go, go, go.
Police State for Black & Brown People: Part 2
Today is part two of my two part conversation with Shavone Torres, a core person for Black Lives Matter New Jersey and network rep for BLM national in the United States. Shavone describes her view of what happened to George Floyd, the hundreds of years of systemic racism that preceded it, and the protests and largely performative responses by companies, government, and the president.
The 9 Best Email Support Ticketing Systems 2020 - Reviews & Comparison
Customer service isn’t just about your team having the right attitude and training. For your customer support to be great (or even just functional) in 2020, you need the systems to back it up. This starts with a good help desk or ticketing software. Your customer help desk software keeps incoming queries from falling through the cracks by turning them into easily manageable tickets. Once a new ticket is created, it can easily be tagged, sorted, and distributed to the right agent at the right time.
Why Humans Need Chatbots - and Chatbots Need Humans
Chatbots have come a long way in the past few years. The improvements in technology have enabled developers to expand on bot capabilities far beyond just functioning as a FAQ. Today, the automation of chatbots can process orders, perform financial transactions, make bookings, and much more. (Check out other intelligent functions here.) However, as intelligent as bots can be, no chatbot can handle and resolve all your customer queries.
Why Your Live Chat Solution Needs Audio and Video
There is an abundance of stats on the internet revealing the popularity of live chat for customer service. It’s accessibility and speed meet today’s customer expectations and digital-first preferences. But while these stats are true, the figures don’t always tell the whole story. Why? Because when you offer audio and video chat within your live chat offering, its popularity rises even further.
Omnichannel vs Multichannel Customer Service - How They Differ and Why it Matters
Long gone are the days when customer service teams could offer just one communication channel to their customers. Today’s consumer wants choice. They want to decide whether to drop you an email, talk with a live chat agent, post a question on Facebook, or even text you through SMS. It’s not up to the brand how they communicate to the customer – it’s up to the customer to choose how they speak to the brand.
Top 5 KPIs Every Live Chat Manager Needs to Track
Key performance indicators (KPIs) are measurements that show how effectively a company is achieving its goals. KPIs can be used to measure the success of a company’s customer service strategy, the quality and effectiveness of its support, how well its agents are performing, and more. Measuring KPIs is like taking your car to the mechanic. Sometimes you do it to diagnose a specific problem, while other times you do it to make sure that everything is running smoothly and see what could be improved.
What Does ‘Omnichannel Customer Engagement’ Mean?
There aren’t many concepts that in the space of ten years have transformed from an unknown theory to an essential strategy that almost no brand can succeed without. We are of course, referring to what people are calling ‘omnichannel’. Its effectiveness has been proven across industries, and its uses have expanded into many areas, from marketing to customer service.
Good Controller/Bad Controller
Hiring The “goldilocks” controller has the right mix of skills and interests for your current challenges with the ability to scale the company. Back in 2012, Ben Horowitz published an article titled “Good Product Manager/ Bad Product Manager.” We borrowed from his format as we assessed a key role in a fast-growing company’s finance organization: the controller.
Good CFO/Bad CFO
Leadership There's a stark contrast between an effective finance chief and an ineffective one. Here are the major differences. Good CFOs are voracious readers, and we’ve had the pleasure of reading Ben Horowitz’s Good Product Manager/Bad Product Manager awhile ago. As an homage to Ben, we borrowed his format and applied it to the CFO in 2020. A good chief financial officer (CFO) knows how to communicate, manage teams, and knows the details behind the numbers.
Good CFO/Bad CFO
Good CFOs are voracious readers, and we’ve had the pleasure of reading Ben Horowitz’s Good Product Manager/Bad Product Manager awhile ago. As an homage to Ben, we borrowed his format and applied it to the CFO in 2020. A good chief financial officer (CFO) knows how to communicate, manage teams, and knows the details behind the numbers.
2020 Is the Year of Digital Omnichannel. Here’s What You Need to Know
It seems like just yesterday that the customer service industry began transitioning from a multichannel to an omnichannel mindset. It was a shift backed by data—lots of it. According to Marketing Week, 15 years ago the average consumer used two touchpoints when making a purchase and only 7% regularly used more than four. Today, consumers use an average of almost six touchpoints with nearly 50% regularly using more than four. But, a mindset shift is only part of the equation.
4 Things to Consider When Mapping Your Digital Customer Journey
Whether you’re new to digital omnichannel or your company is already deep into digital transformation for customer service, it’s always important to check the health of your digital customer journey. The digital customer journey describes how your customers move across digital touchpoints as they progress from prospect to customer to advocate. Examining your digital customer journey is critical to improving your customer experience by ensuring that every touchpoint is monitored and optimized.
Anatomy of a Revolution - Part 1
Podcast by (the non-billionaire, non-pedophile, non-dead) Jeff Epstein for Historic.ly, in Pittman, New Jersey. You can find Historic.ly on the web, Twitter, and Facebook. You can find Jeff at Citizens’ Media TV on Twitter, Facebook, and on the web. Music by Wreck Tech, who can be found on SoundCloud and Spotify. Today I talk with creator and host, Esha Krishnaswamy. In this two-part episode, Esha opens my very naïve eyes to the difference between official rules and true justice.
Anatomy of a Revolution - Part 1
Podcast by (the non-billionaire, non-pedophile, non-dead) Jeff Epstein for Historic.ly, in Pittman, New Jersey. You can find Historic.ly on the web, Twitter, and Facebook. You can find Jeff at Citizens’ Media TV on Twitter, Facebook, and on the web. Music by Wreck Tech, who can be found on SoundCloud and Spotify. Today I talk with creator and host, Esha Krishnaswamy. In this two-part episode, Esha opens my very naïve eyes to the difference between official rules and true justice.
2020 Is the Year of Digital Omnichannel
It seems like just yesterday that the customer service industry began transitioning from a multichannel to an omnichannel mindset. It was a shift backed by data—lots of it. According to Marketing Week, 15 years ago the average consumer used two touch-points when making a purchase and only 7% regularly used more than four. Today, consumers use an average of almost six touch-points with nearly 50% regularly using more than four. But, a mindset shift is only part of the equation.
HOW STEVE MNUCHIN MADE ME A BETTER COMEDIAN with Graham Elwood
Podcast by (the non-billionaire, non-pedophile, non-dead) Jeff Epstein for Historic.ly, recorded August 31, 2019, in Pittman, New Jersey. You can find Historic.ly on the web, Twitter, and Facebook. You can find Jeff at Citizens’ Media TV on Twitter, Facebook, and on the web. Music by Wreck Tech, who can be found on SoundCloud and Spotify. An interview with Graham Elwood, progressive stand-up comedian and video journalist.
Meeting Growing Customer Demand for a Greater CX
The standards for a great customer experience are changing — that’s obvious. While customer appetite for personalized, 24/7 customer service is growing, what’s not so obvious are the best, most efficient ways to modernize customer experience strategies to meet these growing expectations.
AI: When to Play It Safe and When It’s Risky Business
Image credit: Warner Bros. Entertainment Inc. Thirty-five years ago, times were much simpler – the first IBM PC had recently hit the market, smartphones didn’t exist and we were all rooting for Joel Goodson to be accepted into Princeton despite his questionable behavior.
How CFOs build a Goldilocks
How CFOs build a "just-right" budget Subscribe Email (required): Do not fill in (spam control): What the Goldilocks story and probabilities can teach CFOs as they build the foundations for sustainable growth. CFO “We missed our budget last quarter,” said the board chair in my board of directors meeting. “And now we missed our budget this quarter, and we also missed our new lower forecast. We’re in big trouble.” “I think we’re on plan,” said the CEO. “We had an aspirational budget to set high goals.
The Importance of AI in an Omnichannel CX Strategy and How It Works
Implementing a strong Omnichannel Customer Service strategy is not just about being on every channel; it requires that all channels make up one seamless, unified brand experience, with customer service representatives having a complete, cross-channel view of every customer interaction at all times. This effective strategy is often easier said than done, as only 13% of surveyed customers believe that companies are reaching their full potential delivering on multiple platforms.
How to Improve Customer Relationships with Live Chat
The insurance industry is no exception when it comes to the digital transformation that has been sweeping through business models and technology stacks over the past two decades. Evolving digital technologies have allowed companies to harness the efficiencies afforded by the cloud, improve their analytics, and other innovations designed to make operations faster and leaner. The digital transformation of customer communications is also well underway.
Enter the Super-Agent: 3 Ways AI Enhances the Agent Experience
AI-powered chatbots are so 2018. This year, it’s all about agent-facing AI. The ironic thing about this statement is that it makes it sound like agent-facing AI is just a fad. No doubt there has been a lot of talk about how AI can be used to help improve customer-facing interactions – but there’s more to AI than meets the eye. Truth be told, internal uses of AI have just as much disruptive power as chatbots if not more – and are also far simpler to deploy and far quicker to generate positive ROI.
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