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Jennel Reyes on Muck Rack

Jennel Reyes

As seen in: Nature
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Articles

Chatbot-based health interventions in low- and middle-income countries: effective access, early attrition, and design strategies from a mixed-methods study

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By Qing Han, Liane Peña Alampay, Samantha Mendez, Rumaya Juhari, Zainal Madon, David Stern Verified, Jamie M. Lachman, Max C. Klapow, Paula Zinser, Chiara Facciola, Bernice Mamauag, Jennel Reyes, Camille Habacon, Moa Schafer, Lily Clements
| Nature Verified
Abstract Equity in digital health is commonly assessed through enrolment and coverage. For interventions requiring sustained participation, enrolment can substantially overstate access. We report a convergent mixed-methods optimisation study of a chatbot-based behaviour change intervention for caregivers (ParentText) delivered via WhatsApp and Facebook Messenger across three low- and middle-income countries: Jamaica, Malaysia, and the Philippines (N = 1293).
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