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Lee County Utilities (LCU), located in southwest Florida (Figure 1), provides potable water, wastewater, and reclaimed water services to unincorporated parts of Lee County. For potable water services, LCU serves more than 96,000 accounts across a nearly 230-square-mile service area.
1 INTRODUCTION The occurrence of objectionable taste-and-odor (T&O) compounds in drinking water represents significant concerns for water utilities. An AWWA survey found that 43% of 800 utilities surveyed in the United States and Canada reported T&O complaints lasting more than 1 week, and treatment strategies for episodic T&O events amounted to an average of 4.5% of the annual utility budget (Suffet, Corado, Chou, McGuire, & Butterworth, 1996).
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