jess lim

Abstract Artificial intelligence (AI) chatbots are increasingly used for self-triage and medical advice seeking. Accurate AI performance, however, hinges on how users interact with such consumer-facing applications. While previous research has identified reservations regarding AI-generated medical advice, earlier stages of human–AI interaction, such as how symptoms are communicated, remain largely unexplored.

Zeno’s paradox posits that it must be impossible for Achilles to catch up to a tortoise, since for every unit of distance he covers to reach its initial position, the tortoise must have advanced an additional further distance. Yet, everyone always asks whether Achilles can catch up to the tortoise, but no one ever asks: “How is Achilles?”.