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Articles by Jess Munday
2025 Trust Trends Shaping Security Strategies
Written by Jess Munday. Trust is critical to the success of every business. And in 2024, we saw that building, scaling, and demonstrating trust is getting more difficult for organizations. Vanta’s second annual State of Trust Report uncovered key trends across security, compliance, and the future of trust.
How Can a GDPR Compliance Checklist Help Your Business?
Originally published by Vanta. Written by Jess Munday. If your business entails collecting and/or processing the personal data of European Union (EU) or United Kingdom (UK) citizens, complying with the General Data Protection Regulation (GDPR) is a priority. The regulation is quite comprehensive and includes numerous requirements your organization must implement.
Contact Centers vs. Call Centers: What’s the Difference?
The terms call center and contact center are often used interchangeably, and while they’re both hubs for customer service, they aren’t exactly the same thing. Call centers focus solely on phone communications, while modern contact centers provide support through a variety of channels, including phone, email, live chat, self-service knowledge articles, and chatbots. Let’s dig into the differences between a contact center vs.
Jake and Jess Munday from Custom Neon: The Side Hustle That Lit Up | #233
In this episode of Add To Cart, we are joined by Jake and Jess Munday, Co founders of Custom Neon, who make and sell LED neon signs in any size, shape and colour you like. Starting out as a side hustle on Instagram, the company now sell around 400 signs a week, has offices in the UK, Australia and the USA and their client list includes Elon Musk and Kylie and Kendall Jenner.
Drive Cost Savings for Your Business With These 5 Winter ‘23 Innovations
Innovation is a top priority at Salesforce. In fact, innovation is one of our five core values, and it’s reflected in everything that we do. We release hundreds of new innovations three times a year, many of which come from ideas and feedback sourced directly from our customers via the IdeaExchange. And we know that there’s no better time to listen to our customers than right now.
What Is MuleSoft?
Does your IT team struggle to get everything done? Do they have tons of requests but not enough resources to support all of them? Are they bogged down with out-of-date processes and technologies? If you answered yes to any of these questions, it may be time to ask yourself a different question: What is MuleSoft? MuleSoft has been part of the Salesforce family since 2018.
Tales From Humber: Diagnosed with ADHD as an adult explained a lot
Apr 8, 2022 | OP-ED, Tales From Humber This past year I was diagnosed with ADHD. This is not unusual since it’s quite common, except that if you google the condition, the first thing that pops up is that little box that seems to always have the right answer. It said that ADHD is one of the most common “neurodevelopmental disorders of childhood.” But here’s the issue, I was diagnosed at the age of 21. Growing up things were difficult for me.
Academically awarded UGH prof under fire for inappropriate lectures, slideshows
Mar 11, 2022 | Campus News, News Damen Bell was in the third year of his four-year media studies program before being removed from his public practice class and put in another. He was moved after filing a complaint with the University of Guelph-Humber administration about his professor making inappropriate remarks during lectures. After the complaint was filed, the professor demanded to know who complained and would withhold references.
Ontario seeks to eliminate ‘period poverty’ for students
Ontario schools will start giving out free menstrual hygiene products for students who need them after a recent Ontario government partnership with Shoppers Drug Mart. “Our government is committed to reducing stigma and removing barriers that prevent women and girls from achieving their full potential,” said Jane McKenna, associate minister of Children and Women’s Issues.
Ontario’s minimum-wage workers upset with recent 10-cent increase
by Jess Munday | Oct 15, 2021 | News A rise by a dime in Ontario made a lot of minimum wage workers dissatisfied because the change is not enough. Lauren Murray is a minimum-wage retail worker in Barrie, Ont., who works two jobs “and even then I can’t afford my car,” she said. “I can’t afford groceries. I only eat one full meal a day,” Murray said.
3 examples of digital government and public sector modernization | MuleSoft Blog
Reading Time: 10 minutes Connectivity is critical for public sector and government organizations to provide essential services to citizens and constituents. The problem is that many public sector organizations are plagued with inefficient workflows, outdated legacy systems, and manual processes that all cost time and resources.
Top 5 CIO podcasts
The role of the chief information officer is becoming ever more important as they drive organizations toward success with both business and technology in mind. We’ve rounded up some of the best CIO podcasts that talk about everything from digital transformation to cloud security to measuring the impact of IT.
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