Jim Little, Pensacola News Journal Wed, July 1, 2026 at 8:43 PM UTC Pensacola launching AI agent 'Penny' to field 311 calls Anyone calling to report something to Pensacola's 311 service may soon be talking to an Artificial Intelligence agent named Penny. City Administrator David Stafford said the city's non-emergency reporting service, known as 311, will be "soft launching" an AI agent with the help of an AI company called Polimorphic on July 6.