John Manna

When an organization seeks to adopt new technology or make a major upgrade to existing software, there are bound to be some challenges. From strict budgets to inflexible timelines and overall resistance to change, there are lots of ways projects can fail or underdeliver on expectations. Our ServiceNow experts have some best practices and tips to share to ensure your ServiceNow project stays on track and achieves all the expected deliverables.

For many years, federal IT leaders have been using IT service management (ITSM) tools to better plan and support IT services across agencies. ITSM is a mainstay in federal IT management, and many agencies make use of it in their day-to-day IT operations. ITSM helps IT teams and help desks prioritize projects so that they can create the best operating conditions for agency mission staff.

Although they made no comment on the budget, council members had indicated previously they would vote against the city's Act 47 coordinator's decision to disallow continuation of the earned income tax (wage tax) at the 2015 level for at least one more year. The code reads: "Should council fail to adopt a budget on or before Dec.