John Smallwood on Muck Rack

John Smallwood

Santa Fe
As seen in: New York Daily News, Sydney Morning Herald, The Age, Baltimore Sun, Philadelphia Daily News, The Philadelphia Inquirer, Orlando Sentinel, Pittsburgh Post-Gazette, Independent Online, St. Louis Post-Dispatch and
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Articles

Travel Outlook: Guest-Led Conversational AI for Hotels Sets a New Standard for Guest Calls

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By John Smallwood
| Hotel Online Verified
By John Smallwood, President of Travel Outlook At a Glance: Traditional hotel IVR systems are rapidly being replaced by conversational AI solutions that can answer guest questions, route calls intelligently, and support reservations 24/7. Today's AI hotel agents help properties answer every call, convert more reservations, reduce front desk workload, and deliver a more personalized guest experience.
Open in Who Shared View Duplicates (2) Issue with article?

Breaking Language Barriers and Driving Revenue with Travel Outlook and Annette

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By John Smallwood
| TravelMole
How the premier hotel call center and guest-led conversational AI help hotels convert more multilingual guest inquiries into bookings By John Smallwood, President of Travel Outlook April 2026 At a Glance: Up to 40% of hotel calls go unanswered — and many are high-intent, multilingual guests. The solution isn’t just AI. It’s AI + human expertise working together to capture more revenue. Read the full story → Today’s hotel guests expect fast, seamless communication — regardless of language.
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Breaking Language Barriers - and Driving Revenue With Travel Outlook and Annette

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By John Smallwood
| Hotel Online Verified
By John Smallwood Today’s hotel guests expect fast, seamless communication — regardless of language. For hotels, that creates both a challenge and an opportunity: delivering personalized, efficient service to every guest while ensuring nothing gets lost in translation. As technology evolves, conversational AI is helping bridge language gaps.
Open in Who Shared View Duplicates (3) Issue with article?
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