Senior Financial Editor at Nations Restaurant News. Egghead. Married up to @HailaMaze. Opinions pre-approved by a blue ribbon panel of experts.

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@jonathanmaze — 5,409 followers, 14,921 tweets

Jun 23, 2017

@The_Analyst This industry badly needs improved productivity. The last 18 months proved that, when higher labor costs forced raised prices and lost SSS.

Jun 23, 2017

@The_Analyst Yes. And staff monitoring customers using kiosks, etc. But cashiers will still be in place. And 70% of orders come in DT, anyway.

Jun 23, 2017

Thing is, this industry needs kiosks and technology because it struggles with 100%+ turnover every year and a major labor shortage.

Jun 23, 2017

These "McDonald's is getting rid of cashiers" takes are garbage. They're not reducing labor with kiosks, only reallocating.

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