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Jonathan Schmidt on Muck Rack

Jonathan Schmidt

Cedar Rapids
As seen in: Nature, Wiley Online Library, Royal Society of Chemistry, Physical Review B, Physician's Weekly, Corridor Business Journal, Smart Customer Service
With compassion, understanding, and sensitivity, I can help you through every step of the divorce process. 615 2nd St SW, Cedar Rapids, IA 52404 || 319-774-6078
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Articles

Implications of Future Hazards and Conditions on Geotechnical Engineering Practice: A Review of the U.S. Codes, Standards, and Guidelines

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By Jonathan Schmidt, Shideh Dashti, Mohammadamin Hariri Ardebili
| nist.gov
Citation Technical Note (NIST TN) - 2371 Report Number 2371 Pub Type NIST Pubs Citation Schmidt, J. , Dashti, S. , Hariri Ardebili, M. and Nikolaou, A.
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Solving the Agent Skill Crisis: Why Upskilling is the Key to Customer Service Success

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By Jonathan Schmidt, Kathy Ross, John Quaglietta
| Smart Customer Service Verified
The customer service landscape is changing at breakneck speed. As automation and digital channels resolve routine inquiries, live agents are increasingly tasked with complex, emotionally charged customer interactions. This shift has exposed a growing gap between the skills agents possess and those needed to deliver exceptional service. It's a gap that threatens customer satisfaction, loyalty, and operational efficiency. Gone are the days when agents could rely on scripts and basic troubleshooting.
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This Isn't Your Legacy QA Program

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By Deb Alvord, Jonathan Schmidt
| Smart Customer Service Verified
Quality assurance has remained stagnant for decades, but that is about to change. The introduction of a new program called quality intelligence (QI) aims to shift the focus from individual rep performance to a more strategic approach that emphasizes capturing the voice of the customer and customer experience data that aligns with business and CX objectives, which are more valuable to the organization and enterprise.
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