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Articles by Jonathan Wax
Register: Driving Up Customer Satisfaction Scores
Book your free place now! First Name Last Name Email Phone Job Title Company Country State / Province Approx Number of Agents in your Company/Organisation Human Test: What is 9 + 3 ? By ticking either box you will confirm your registration and that you consent to our Privacy Policy. We process your data and share it with the Sponsor through legitimate interest. Without doing so, we would not have the funding available to bring you our industry-leading webinar programme.
Register for Webinar: Masterclass on Analytics
Book your free place now! First Name Last Name Email Phone (optional) Job Title Company Country State / Province Approx Number of Agents in your Company/Organisation What is 8 + 3 ? We may use your personal information to send you information you have requested. Permission lasts for 24 months. Permission can be withdrawn at any time. From automating quality scorecards to creating metrics scores, there are many uses for speech and text analytics in the contact centre.
Webinar: Masterclass on Analytics
210 Filed under - Call Centre and Customer Experience Webinars, Nexidia Webinar Date - Thursday 2nd May 2019 at 14:00pm UK time Click here to register From automating quality scorecards to creating metrics scores, there are many uses for speech and text analytics in the contact centre. But is it the right technology for your contact centre?
Creating the excellent experiences today’s customers expect
Today’s customers will not accept being treated like everybody else. They want to feel special and feel they are being given the attention they deserve. As a result, businesses will, therefore, have to figure out how to inject personalisation into their interactions with customers. This provision of personalised experiences is no longer a ‘nice to have’, only to be addressed once processes are up and running and shouldn’t be underestimated.
Webinar Replay: The Voice of the Customer
Customer feedback can be a great tool to highlight issues, broken processes and track contact centre performance. But it can also be underutilised and used in a way that fatigues customers. In this webinar, we discuss the best ways to draw beneficial information from customers, as we also examine how this feedback is best used.
The 2016 Guide to Finding a Scholarship!
document to help you keep track of the necessary information on scholarships you are interested in. It pays to be organized when it comes to applying for scholarships, and this is one of the most useful tools to help do you just that. It will help you keep track of important dates, deadlines, and specific scholarship requirements. You can save the document as a universal word processor document (.doc) or as a PDF (.pdf) file.
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