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Articles by Karen Sage
How Full Freight Visibility Can Help Improve Customer Service
Freight visibility is a hot topic these days. Companies are under greater pressure to know where their freight is at all time. As customer expectations for fast and low-cost shipping continue to rise, globalization is increasing, and we see ongoing fluctuations in freight capacity it’s more important than ever for companies to know where shipments are at every stage. But what does visibility really mean when it comes to a successful transportation strategy?
Competing in an Amazon World - Technology is the Key
One of the most discussed topics in supply chain management today is the “Amazon Effect.” Clearly, the Amazon business model has affected many industries, including retail, manufacturing and distribution. Consumers now expect — and get — free next-day or second-day delivery on everything from electronics to shoes.
Open Up a Whole New World of Competitive Differentiation with Transportation Optimization
One thing is clear for anyone in the transportation industry: logistics and logistics technology is changing at a rapid pace. For transportation managers who are constantly seeking more efficient ways to move goods, Amazon has perhaps been the one to watch for the latest and greatest in shipping and delivery strategies. Amazon’s latest announcement in recent months, Delivery Service Partners, encourages entrepreneurs to start their own logistics companies using Amazon’s built-in customer base.
Shippers Look to Unify Transportation Systems to Manage Soaring Parcel Volume
The approaching holiday season is shining a bright light on transportation operations of retail companies both large and small. The rise of ecommerce has created loftier expectations of modern consumers for faster, on-time, perfect deliveries. Managing the deluge of parcel shipments is a serious challenge and many retailers and their suppliers are already straining to keep up. Global parcel volume in 2017 grew to 74.4 billion parcels, a 17 percent increase over 2016, according to Pitney Bowes.
The Final Mile: Challenge or Opportunity?
Final mile logistics is attracting a lot of interest for many reasons, but the most obvious is the growth in e-commerce markets. While companies have opportunities to gain new customers by offering more buying and delivery options, these often same-day home deliveries do not come without challenges. In fact, final mile deliveries can be among the most expensive transportation segments in a supply chain. There are costs associated with scheduling times for appointments.
Seven Steps to Successful TMS Solution Selection
In today’s increasingly fast-paced world, visibility and access to information are critical to supply chain management. This point is acknowledged in a recent white paper produced by The Journal of Commerce, “The Road Ahead.” One technology that is proven to increase supply chain visibility is a transportation management system (TMS), and both shippers and logistics providers seem to agree.
What ‘form’ does informal assessment take? A scoping review of the informal assessment literature for aphasia
Aphasia assessment is traditionally divided into formal and informal approaches. Informal assessment is useful in developing a rich understanding of the person with aphasia's performance, e.g., describing performance in the context of real‐world activities, and exploring the impact of environmental and/or partner supports upon communication.
What ‘form’ does informal assessment take? A scoping review of the informal assessment literature for aphasia
Aphasia assessment is traditionally divided into formal and informal approaches. Informal assessment is useful in developing a rich understanding of the person with aphasia's performance, e.g., describing performance in the context of real-world activities, and exploring the impact of environmental and/or partner supports upon communication.
Is it Time for Businesses to Rethink Path to Customer Satisfaction? | Logistics Viewpoints
Books have been written, tools like Six Sigma have been embraced, and most people seem to agree that companies retain customers by providing good service and poor customer service results in lost business. Further, the cost of acquiring new customers is much higher than maintaining positive relationships with existing customers. Data consistently supports these theories.
Speech and language therapists’ perspectives of therapeutic alliance construction and maintenance in aphasia rehabilitation post‐stroke
Therapeutic alliance refers to the interactional and relational processes operating during therapeutic interventions. It has been shown to be a strong determinant of treatment efficacy in psychotherapy, and evidence is emerging from a range of healthcare and medical disciplines to suggest that the construct of therapeutic alliance may in fact be a variable component of treatment outcome, engagement and satisfaction.
Business Intelligence Can Deliver Positive Supply Chain and Business Results, Using Information Already Being Captured Through Existing Processes
Logistics professionals have access to tons of data. However, it may be challenging to get the exact information needed quickly so that it becomes actionable, driving strategic decision making, rather than a historical review of tactical actions and transactions. To seek a better understanding of daily transportation operations, an important first step is implementing a business intelligence (BI) solution that offers greater insight and helps drive strategic, proactive decision making.
America’s Infrastructure Remains a Topic of Spirited Debate: How Can TMS Help Users of the Nation’s Highways Avoid Potholes?
Infrastructure is a topic most of us don’t think about. We just expect it to work in the same way we expect the lights to come on when we flip a switch. However, there has been increasing concern by trucking companies, shippers, and even the U.S. Chamber of Commerce that the infrastructure we all count on – safe roads, bridges, waterways– is showing its age and in need of repair. That is not surprising when you realize that our interstate highway system was created in the 1950s.
Competing in an Amazon World - Technology is the Key
One of the most discussed topics in supply chain management today is the “Amazon Effect.” Clearly, the Amazon business model has affected many industries, including retail, manufacturing and distribution. Consumers now expect — and get — free next-day or second-day delivery on everything from electronics to shoes.
ERP + TMS: The Best of Both Worlds
Does your business need a Transportation Management System (TMS) or an Enterprise Resource Planning (ERP) system? For supply chain managers, the answer to this question is increasingly becoming “all of the above.” Over the last 30 years, Enterprise Resourcing Planning (ERP) systems have evolved into large-scale systems that form the foundation for most modern businesses.
A Second Chance at a First Impression
E-commerce businesses are continuing to allocate more resources and energy into building a consumer-driven supply chain. As the work unfolds, one thing is clear – the end delivery is becoming the new handshake between consumers and brands. Today, customer experience plays as much of a vital role for consumers as product quality and price. In fact, 76% of consumers say they view this experience as the true test of how much a company values them.
‘Now it is about me having to learn something ….’ Partners’ experiences with a Dutch conversation partner training programme (PACT)
The increase in the number of reported conversation partner programmes for conversation partners of people with aphasia demonstrates increased awareness of partner needs and the positive effect of trained partners on the communicative abilities of the person with aphasia. Predominantly small-scale studies describe the effectiveness of conversation partner training (CPT) and how partners perceive this training. The view of partners on this service commission remains largely unknown.
Promoting linguistic complexity, greater message length and ease of engagement in email writing in people with aphasia: initial evidence from a study utilizing assistive writing software - Thiel - 2016 - International Journal of Language & Communication D
Improving email writing in people with aphasia could enhance their ability to communicate, promote interaction and reduce isolation. Spelling therapies have been effective in improving single-word writing. However, there has been limited evidence on how to achieve changes to everyday writing tasks such as email writing in people with aphasia.
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