Katarzyna Banasik

Traditional, tree-based chatbots were too simple to replicate a human-like conversation between shopper and store assistant. With conversational AI, we finally have that capability. When given the option, most of us prefer to talk to an assistant instead of manually searching for things. Every day, half of the US population uses voice search to find what they need without typing.

AI-powered commerce is ushering in an exciting new reality in which vendors can streamline their stores, and customers can make better buying decisions. From $5 billion in 2022 to over $55 billion in 2030 is the estimated growth of the value of AI services in the retail industry. These predictions are nothing out of the ordinary when you consider the many benefits that AI brings.

Personalization is no longer a mere feature; it is now the cornerstone of customer experience. AI shopping assistants turn the online shopping experience into a uniquely tailored journey. Online shopping can often feel like a never-ending marathon, with an overwhelming number of pages to scroll through and countless products to evaluate. But what if there was a smarter and more efficient way to shop? This is where AI shopping assistants come in.