Katrin Hambarsoomian
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Supplemental Items Reduce HCAHPS Response Rates, but Response Rates Do Not Affect HCAHPS Scores
Topics Availability: Non-RAND Year: 2025 Pages: 7 Document Number: EP-71061 This publication is part of the RAND external publication series. Many RAND studies are published in peer-reviewed scholarly journals, as chapters in commercial books, or as documents published by other organizations. RAND is a nonprofit institution that helps improve policy and decisionmaking through research and analysis. RAND's publications do not necessarily reflect the opinions of its research clients and sponsors.
Personal physician access by preferred language among Medicare Advantage and Medicare Fee‐for‐Service older adults
INTRODUCTION A personal physician is an ongoing medical advisor who assumes primary responsibility for a patient's care1 and is vital for promoting health and improving the patient's quality of care received. The continuity of care from having a personal physician fosters patient–provider relationships, resulting in better communication, trust, and satisfaction.2, 3 It promotes access to preventive care,4 improves health outcomes,5 and lowers healthcare costs.
Survey Protocols, Response Rates, and Representation of Underserved Patients
Key Points Question Does web enhancement of existing Hospital Consumer Assessment of Healthcare Providers and Systems survey modes improve response rates and representation of underserved patients? Findings This randomized clinical trial involving 36 001 patients from 46 US general hospitals found that a 3-phase survey protocol (web-mail-phone) resulted in the highest response rate and patient representativeness.
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