Kevin Kieller on Muck Rack

Kevin Kieller

As seen in: No Jitter, LinkedIn, NewsBreak, AV Technology Magazine, Commercial Integrator, UCStrategies, TalkingPointz, Business Communications Strategies, WorkSpace Connect
Is this you? As a journalist, you can create a free Muck Rack account to customize your profile, list your contact preferences, and upload a portfolio of your best work. Claim your profile

Get in touch with Kevin

Contact Kevin, search articles and posts on X, monitor coverage, and track replies from one place.

Learn more about Muck Rack

Actions

Share this page

Is this you?

As a journalist, you can create a free Muck Rack account to customize your profile, list your contact preferences, and upload a portfolio of your best work.
Claim your profile

Articles

How AI is reshaping UCaaS and CCaaS pricing

|
By Kevin Kieller
| No Jitter Verified
UCaaS and CCaaS pricing has been moving toward simplicity for the past decade. Buy a seat. Pick a tier. Add phone numbers, minutes, storage, workforce engagement, compliance, analytics or premium support as required. While the details were never quite as simple as the sales presentation suggested, the model was at least familiar. Organizations could forecast costs based on users, agents, usage patterns and the expected growth of the business. AI is changing that.
Open in Who Shared Issue with article?

Microsoft, Cisco illustrate two different UC approaches

|
By Kevin Kieller
| No Jitter Verified
Early in the 2000s the race to the cloud began. Before it was called the “cloud” it was just “renting” software or server space over the internet, a business model popularized by Amazon Web Services (AWS) in the early to mid 2000s. The financial crisis in 2008 caused many companies to consider the pay-as-you-go model adopted by the cloud, reducing “CapEx”, paying for expensive servers upfront, in favor of “OpEx”.
Open in Who Shared Issue with article?

Microsoft's E7 license introduces new pricing approach

|
By Kevin Kieller
| No Jitter Verified
Microsoft has announced a new E7 license priced at $99 per user per month. This offering integrates the E5 license ($57 per user per month, set to increase to $60 after July 1, 2026), Copilot M365 ($30 per user per month), Entra Suite ($12 per user per month), and the newly priced Agent 365 ($15 per user per month).
Open in Who Shared Issue with article?
See all 154 licensed articles (155 Total)
 •  Privacy  •  Terms  •  Security and Legal  •   •   •   • 

© 2026 Muck Rack

SOC 2® Certified