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Articles by Kevin Yam
KI im Kundenservice: So empathisch können Chatbots sein
Customer Experience Anbieter zum Thema KI-Lösungen können die Erreichbarkeit und Effizienz des Kundenservices und somit die Customer Experience im Onlinehandel verbessern. Zurückhaltung beim Einsatz von KI im Kundenservice besteht vor allem noch in Kundensituationen, in denen es auf menschliche Empathie ankommt. Wie kann es gelingen, Maschinen wie Chatbots empathisches Verhalten beizubringen? Und wo stößt KI im Kundenservice an ihre Grenzen?
I have a price on my head. I hope my neighbours won’t try to cash in
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Acclaimed judges aren't alone in giving up on Hong Kong courts - Kevin Yam
Due to the technical or legal reasons, readability mode is not available for this article. Thank you for your kind understanding. Columnists Actual . Favourites . Archive Aa Aa Aa - A + © Nikkei Asian Review visit website
‘Decolonising’ Hong Kong by Embracing Colonialism
Since Hong Kong’s National Security Law came into force in July 2020, a number of high-profile cases have been brought under it against leading political dissidents. These include the pending trial against human rights lawyer Chow Hang-tung, Albert Ho and others for their leadership roles in a group that has long organised annual vigils in Hong Kong’s Victoria Park.
Shortcut Learning – Der künftige Super-GAU für KI? | Digitale Welt
Die technische Speicherung oder der Zugriff, der ausschließlich zu statistischen Zwecken erfolgt. Die technische Speicherung oder der Zugriff, der ausschließlich zu anonymen statistischen Zwecken verwendet wird. Ohne eine Vorladung, die freiwillige Zustimmung deines Internetdienstanbieters oder zusätzliche Aufzeichnungen von Dritten können die zu diesem Zweck gespeicherten oder abgerufenen Informationen allein in der Regel nicht dazu verwendet werden, dich zu identifizieren.
In the fight against authoritarianism, the culture wars are a distraction
By Western ideological standards, Cardinal Joseph Zen, the former Roman Catholic Bishop of Hong Kong, would hardly be considered a progressive. On social issues, he has previously opposed legislation extending anti-domestic violence laws to same-sex couples. On liturgical matters, he is a staunch defender of the pre-Second Vatican Council Tridentine Latin mass.
In Hong Kong, Another Blow to the Rule of Law
The Hong Kong government has delivered yet another blow to human rights and the rule of law. On May 10, the Legislative Council amended the Legal Practitioners Ordinance (LPO) to give the Hong Kong government the authority to bar overseas lawyers from participating in national security cases.
In Hong Kong, Another Blow to the Rule of Law
The Hong Kong government has delivered yet another blow to human rights and the rule of law. On May 10, the Legislative Council amended the Legal Practitioners Ordinance (LPO) to give the Hong Kong government the authority to bar overseas lawyers from participating in national security cases.
In Hong Kong, Another Blow to the Rule of Law
The Hong Kong government has delivered yet another blow to human rights and the rule of law. On May 10, the Legislative Council amended the Legal Practitioners Ordinance (LPO) to give the Hong Kong government the authority to bar overseas lawyers from participating in national security cases.
Celebrating AAPI Heritage Month: Feeling Foreign Where We Belong (Podcast)
In honor and celebration of Asian American and Pacific Islander Heritage Month, Littler attorney, Judy Iriye (L.A. – Century City) talks with fellow Littler attorney, Kevin Yam (New York) and Littler alum, Fran Barbieri (Chief Counsel, Litigation and Employment at World Wide Technology in St Louis, Missouri), about personal experiences where they were able to overcome feelings of foreignness to achieve personal and professional success. Listen on SoundCloud |
Final Rule Affirms U.S. Department of Labor’s Power to Fine Businesses That Engage in Tip Theft | JD Supra
The U.S. Department of Labor published a final rule on September 23, 2021 clarifying several amendments to section 3(m) of the Fair Labor Standards Act (FLSA) that concern tip pooling. The final rule reestablishes the DOL’s right to assess civil monetary penalties (CMPs), in an amount up to $1,100 per violation, against employers that unlawfully retain employees’ tips.
6 legal risks hotels face during the holidays
The holiday season is quickly approaching, and it is a joyous time when many hotel employers are organizing holiday parties, decorating offices and halls or throwing off-site parties. Hotel employers, however, must be ready to face a flurry of potential workplace issues that come with the change in season.
Hong Kong offers a lesson for Australia in Gladys Liu controversy
We must all be careful of xenophobia and witch-hunts, but it's foolish to dismiss allegations of CCP influence as mere 'racism'. Scott Morrison with Liberal MP Gladys Liu. (Image: AAP/Lukas Coch) My first response to the Gladys Liu scandal was laughter. Last week, Liberal MP Gladys Liu was interviewed by Andrew Bolt on Sky News. This led to further questions into her alleged links with persons or groups in Australia connected with the Chinese Communist Party (CCP).
The Hong Kong protests have revealed something unexpected about Australian politics
By Kevin Yam Posted September 03, 2019 09:56:20 Before I returned to my birthplace, Hong Kong, to pursue my legal career 18 years ago, I spent 15 years growing up in Melbourne, during which I was an Australian Labor Party supporter. Even after I left Australia and no longer voted in Australian elections, I continued to cheer on the ALP from afar. I have always been a mainstream progressive who subscribed to their message of social justice and human rights, but open to economic liberalisation.
Why Hong Kong’s protests prove it deserves to be a global financial hub
The financial world is volatile. Everything in it can move quickly and without warning, plunging markets into crisis in a matter of minutes. A healthy financial climate requires its players to be nimble, creative, and trustworthy. This is particularly true as business and financial sectors around the world are increasingly subject to regulations that focus on better risk management.
New York Employers Can Expect Significant Legislative and Regulatory Activity in 2019 | JD Supra
Updated: May 25, 2018: JD Supra is a legal publishing service that connects experts and their content with broader audiences of professionals, journalists and associations.
New York Employers Can Expect Significant Legislative and Regulatory Activity in 2019 | Lexology
It has never been easy for businesses to keep up with and ensure compliance with New York State’s and New York City’s employment laws, but calendar year 2018 presented a unique amount of new challenges for employers. The most significant change was the sexual harassment prevention laws the state and city passed that require covered employers to roll out mandatory anti-harassment policies and mandatory sexual harassment prevention training.
China Is Squandering the Opportunity Hong Kong Represents
It is normally difficult to get lawyers to stop talking and stay quiet. But that is exactly what happened last Tuesday, when 2,000 of them, all dressed in black, marched through the center of Hong Kong in a dignified “silent protest” against a move by the Chinese government to directly intervene in the city’s legal affairs.
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