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Kyle Rybarczyk on Muck Rack

Kyle Rybarczyk

As seen in: Forrester Research
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Articles

Get Ready for Planning Season: Is Your CX Beacon Metric Still The Best Choice? Original

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By Maxie Schmidt-Subramanian, Natalie Schibell, Kyle Rybarczyk
| Forrester Research
It’s that time of year again. We’re not talking about back-to-school (although there are probably many parents excited about that milestone). No, we’re referring to the annual planning cycle: reviewing performance against OKRs and supporting KPIs, plus subsequent budget planning. For CX professionals, it can be a particularly stressful time as CX metrics are scrutinized by leadership.
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The Do’s And Don’ts Of Cybersecurity Interview Question Design Original

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By Jinan Budge, Fahad Ehsan, Kyle Rybarczyk
| Forrester Research
We are thrilled to announce the publication of our latest tool for security and risk leaders: The Forrester Cybersecurity Interview Questions Checklist. As a security leader, I spent an inordinate amount of time designing my interview questions for those joining my team. My key concern was never around finding the person with the perfect technical or subject matter skill set — I could easily discern that from a CV, and perfection is overrated anyway.
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Key Takeaways From Health Insurers’ Q2 Earning Calls: What We Can Learn About The Future Of Healthcare Original

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By Natalie Schibell, Kyle Rybarczyk, Max Ball
| Forrester Research
It’s the season of Q2 financial earning calls for health Insurers and Forrester is listening closely. During the past year, the healthcare industry faced massive disruption and health insurers are at the tip of the spear. Increasing pressure from new healthcare entrants like retail titans Amazon, CVS, and Walgreens demand health insurers to up their game – especially when it comes to customer experience.
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