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Lara Caimi on Muck Rack

Lara Caimi

As seen in: Forbes, SiliconANGLE, Workflow
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Articles

ServiceNow BrandVoice: 3 Steps To Create A Total Experience

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By Lara Caimi
| Forbes Verified
Start the new year right by connecting your customer and employee experiences. Yin and yang. Coffee and cream. Some things clearly go together. This article is about two things that go together that aren’t quite as obvious. Historically, the employee experience and customer experience have been treated as separate functions. One is about attracting and retaining talent; the other, building customer loyalty. One is under the purview of the CHRO; the other, the chief customer officer.
Open in Who Shared Issue with article?

5 Change Management Lessons from Leaders in the Tech World- Workflow™

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By Lara Caimi, Gina Mastantuono, Chris Pope
| Workflow Verified
Every enterprise must adapt to the breakneck pace of tech innovation and digital transformation. Leadership and change-management strategies are critical parts of that effort. In this Crash Course, we identify a variety of approaches to guide a digitally powered enterprise through rapid change—from embracing empathy and diversity to leveraging new opportunities in crisis management.
Open in Who Shared View Duplicates (2) Issue with article?

ServiceNow BrandVoice: True Stories Of Customer Service Done Right

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By Lara Caimi
| Forbes Verified
A compassionate customer experience can stay with you forever—just like these real-life examples shared by our employees. We’ve all missed important moments during the pandemic. For me, it was the opportunity to say goodbye to my family dog, Dudley.
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