Mining software insights: uncovering the frequently occurring issues in low-rating software applications 1Faculty of Information Technology, Beijing University of Technology, Beijing, China 2Department of Computer Science, School of Physics, Engineering and Computer Science, University of Hertfordshire, Hatfield, United Kingdom 3Faculty of Computer Science and Technology, Beijing Institute of Technology, Haidian, Beijing, China DOI 10.7717/peerj-cs.2115 Academic Editor Tzung-Pei Hong Subject...