Lielette Calleja

Repeat customers, satisfied word-of-mouth advocates, and rave internet critiques can all result from attentive care. However, what exactly does it take to deliver excellent customer service, and why does it matter now more than ever for your practice or firm? You may be surprised to learn that it's not enough to merely fulfil client expectations; rather, success requires going above and beyond to fulfil their desires.

The latest coronavirus pandemic has sadly touched all aspects of society, and our rveryday lives including, but not limilted to, how we work. Many businesses must come to terms with a potential COVID-19 lockdown or consider isolation where working remotely for a few days or weeks is the safest environment. You’re probably wondering whether you have the systems in place to make that even happen.

The accounting profession is younger than ever, more gender equal, and continually growing, according to new ATO data, disproving doomsday prophets who argue that technology will kill off the industry. ATO Assistant Commissioner Colin Walker has revealed new demographics for the tax and BAS agent population, with 59.8 per cent of practitioners now aged between 23 to 40 years old, at a 50 per cent male to female gender ratio.