Llb Llm

It’s a typical Friday night in a busy emergency department. A patient is wheeled in on an ambulance stretcher, and during triage, the doctor discusses the patient’s past medical history, including sensitive details, in a raised voice. Several neighbouring patients, along with paramedics attending other cases, overhear the exchange. It’s a small moment, but one that could have serious consequences. Scenarios like this are not uncommon.

Do you ever wonder which patients might be more likely to complain? It’s human nature to form an early opinion on someone soon after meeting them, but wouldn’t it be helpful if you could identify someone more likely to complain about your care? We recently commissioned research to look at this question and to understand how we might reduce the risk of subsequent claims.

Use of AI scribes for clinical documentation looks likely to become commonplace. According to our research, use by members went from 11% in August 2024 to 19% in February 2025. Overall feedback from early adopters has been positive. Most tell us that while they take a little getting used to, AI scribes are a valuable tool for managing clinical documentation workloads.