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Articles by Macda Gerard
Patients Contributing to Their Doctors' Notes: Insights From Expert Interviews
Background: In a rapidly expanding practice directed toward improved communication, patient engagement, and patient safety, clinicians are increasingly inviting patients to read office visit notes on secure electronic portals. Reports from doctors and patients participating in a pilot study are strongly positive (1). However, although patient-reported outcomes indicate that reading notes is valuable, it is primarily a passive activity.
EngagingPatients.org
I’m one of more than 17 million Americans who now have access to the visit notes my doctors write after my appointments with them. Here’s what I want my doctors to know: I’m a good listener – really, I am – but when I read my visit notes, I realize that I miss a lot during my appointments. So, thank you for giving me the opportunity to review the notes at home, when it’s convenient for me. It makes a difference, and I appreciate it.
What Patients Value About Reading Visit Notes: A Qualitative Inquiry of Patient Experiences With Their Health Information
As the trend toward greater transparency accelerates in health care, clinicians with electronic health records (EHRs) and patient portals are inviting patients to view online laboratory results, medication lists, and more recently, visit notes [ - ]. Health care consumers are seeking more data [ ], but little is known about their experiences reading and using this information.
A patient feedback reporting tool for OpenNotes: implications for patient-clinician safety and quality partnerships
Results 2736/6225(44%) of patients read notes; among these, 1 in 12 patients used the tool, submitting 260 reports. Nearly all (96%) respondents reported understanding the note. Patients and care partners documented potential safety concerns in 23% of reports; 2% did not understand the care plan and 21% reported possible mistakes, including medications, existing health problems, something important missing from the note or current symptoms.
A patient feedback reporting tool for OpenNotes: implications for patient-clinician safety and quality partnerships
Results 2736/6225(44%) of patients read notes; among these, 1 in 12 patients used the tool, submitting 260 reports. Nearly all (96%) respondents reported understanding the note. Patients and care partners documented potential safety concerns in 23% of reports; 2% did not understand the care plan and 21% reported possible mistakes, including medications, existing health problems, something important missing from the note or current symptoms.
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